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Sridhar K - Product owner / Business Analyst / Product Manager

[email protected]

Location: Austin, Texas, USA

Relocation:

Visa: H1B

Resume file: Shridhar K 1_1763062141582.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Key highlights: An ambitious and analytical Product Owner with over 8 years of experience in Supply Chain Warehousing domain, eCommerce, HR, Digital Marketing, , Retail Domain. Enhanced existing ADI Ordering with Cybersecurity product, enhancing sales by 25% in Fy2024. Introduced the concept of Bulk ordering for Customers with multi-site, enhanced user satisfaction. Created Automation pipeline for client with SOW worth $150k and ROI within 3months. Paved path for a building RPA Solution that has 100% accuracy rate with >95% automation in production. Reduced pending production orders count from ~2500 to 150 orders by closing ETE provision process gaps. Increased the ADI Orders volume to 35% by coordinating and assuring service delivery to the end customer. Professional Summary: Knowledge of working within compliances like GDPR and CCPA Rules. Experienced working in SDLC methodologies as Waterfall, Agile Scrum, scrum-fall, Scrum-Ban, SAFe 5.0. Experience of working in Test-driven development (TDD), Behavior Driven Development (BDD), User Acceptance Test Development (UATD) environment and writing aligning requirements accordingly. Hands-on experience of SAP ERP cloud, Salesforce Cloud CRM, AWS Cloud & MuleSoft integration. bridging the gap between business operations and technical teams in a warehousing or logistics environment. Drove product roadmap for warehousing solutions, integrating automation and real-time tracking to reduce operational costs and improve supply chain visibility. Implemented real-time inventory tracking features, reducing stock discrepancies, ensuring accuracy in order fulfillment processes Experienced in gathering requirements by using various elicitation techniques like Joint Application Development (JAD), Brainstorming, Interview, Questionnaire/Surveys, Prototyping, Document Analysis, Focus Group, Reverse Engineering, and Interface Analysis. Adept at understanding of the business processes by conducting Critical Path Analysis, Impact Analysis, GAP analysis and converting the requirement into Functional & non-functional for Strengthening the business decisions. Analyze results, determine Root Causes of variance, identify trends, and suggested solution Experienced working in the Data Integration, Data warehouse, Supply chain management, RPA Automation Anywhere, multi-tier, and web-based applications, AWS Cloud, Salesforce Cloud integration, web-service integration projects, mobile integration projects, for various lines of business Skillful at using SQL queries joins, unions, select, order by, group by and aggregate functions Assisted Project Manager in drafting artifacts like Project Vision and Scope, Project Management Plan, Project Charter and created BRD, FRD by communicating with business owners, SMEs, compliance teams and end users while monitoring Triple Constraints - Scope, Time, Resources to ensure against scope creep. Experienced in analyzing workflows, developing, and reviewing business solution models using Use Case Diagram, Sequence Diagram, and Activity Diagram with the help of tools such as Lucid Charts and MS Visio Assisted in creating low-fidelity and high-fidelity mockups and wireframes with UI designer using Balsamiq. Experienced in writing the Gherkin user stories and acceptance criteria. Participated in Scrum Ceremonies like Backlog Grooming, Sprint Planning, Daily Stand-Up, Sprint Review, and Retrospective and efficiently assisted Product owners in using prioritizing techniques as Moscow, KANO, 100 Point method, Business Value-Based Worked with Product Owner to review PSPI (Potentially Shippable Product Increment) during review meeting and supported to decide which features are ready, satisfies the acceptance criteria and DoD. Efficiently drafted various scrum artifacts such as Product Backlog, Sprint Backlog and Release backlog. Analyzed & acquired data from primary and secondary data sources, creating Data Mapping Document for use by ETL development resources, ensuring the design is of the most efficient streamlined flow Analyze data related to warehouse performance (inventory levels, order accuracy, turnaround time). Develop KPIs, histograms and dashboards to support decision-making. Liaised with the development team to design & implement Test Plans, Test Scenarios, Test cases and assisted in Functional Unit Testing, Black-box Testing, System Testing, Integration Testing, Regression Testing, User Acceptance Testing (UAT), and Usability Testing using testing tools and bug detecting tools like JIRA- Performed API testing using Postman and SOAPUI to check if APIs return data in JSON, XML format as defined in the API documentation required by workflow, using Swagger tool. Technical Skills: Business Skills Change Management, Impact Analysis, Risk Analysis, Cost-Benefit Analysis, ROI Analysis, JAD Sessions, SWOT analysis Cloud Platform: UKG UltiPro, UKG Kronos AWS, Salesforce Sales Cloud, Google Cloud. SDLC Methodologies: Agile-Scrum, Waterfall, Waterfall-Scrum hybrid, SAFe4.0 Requirement Management: MS Office, Jira, HP ALM, HP-QC Modeling Tools: MS Visio, Lucid Chart, Balsamiq ETL Tools: Informatica Power Center Data Warehousing: Data Marts, OLTP, OLAP, Multidimensional Analysis, OLAP Operations Databases: MYSQL, Microsoft SQL T-SQL, PL/SQL Defect Tracking/ Testing Tools: HP ALM QC, Selenium, Jira. Reporting tools: Tableau, Power BI Certifications: Scrum Master Accredited Certification SMAC by International Scrum Institute Scrum Product Owner Accredited Certification Certified Six Sigma Black Belt Certification (CSSBB ) Professional Experience: AT&T Services INC (Dallas, TX) Nov 21- Present Product Owner Envision, Enhance and Maintain the AT&T Business Center website for ordering AT&T ADI - Dedicated Internet connection to B2B customers with contract life cycle management, ETE order/provision pipeline harmony Responsibilities: Built the vision and strategy for internet connection provisioning within AT&T Business Center, aligning product features with customer needs to ensure seamless service delivery and maximize ROI. Introduced a Business Process Remodel to provide dynamic router model selection process based on internet speeds and location by creating procurement contracts with multiple router manufacturer with functionality of addendum, renewal and replacement of contract for ease of customers and for warehouse inbounds/outbounds. Enhanced sales of Dedicated internet connections Ordering by including add-on Cyber security product AT&T DD. Run multiple phase-based Email Campaign to market AT&T Dynamic Defense, create target Audience Lead List and the key metrics to gauge the campaign success rate. Introduced Bulk ordering for customer to Add, Change and Remove the Dynamic Defense product for multiple site at one go. Use AEM MSM to keep consistency with other websites. Assisted in creating the SSDF CV&P Portal to maintain Custom contracts of customer for ease of Customer service. Analyse existing warehouse processes, with a focus on reprocessing (e.g., error handling, failed transactions, and system reconciliation) end-to-end order provisioning pipeline to improve internet connection turnover time. Reduced the days taken for order completion from submission date by 50% for MBC speed. Collaborated with warehouse business-line, technology stakeholders to define, prioritize user stories, maintain groomed backlog to optimize provisioning processes, including order receipt, configuration, activation, support. Streamlined order fulfillment workflows for internet connection provisioning, overseeing end-to-end processes such as order intake, service configuration, equipment allocation, activation, post-provisioning support, including returns, claims resolution. Reduced pending orders count from~2600 to 150 Orders by closing ETE process gaps Enhanced inventory management for provisioning resources, implementing strategies for equipment replenishment, slotting, tracking/traceability, and cycle counts to ensure availability and minimize service delays. Facilitated agile ceremonies, including sprint planning, daily standups, and sprint demos, to drive on-time, on-budget delivery of provisioning features while refining processes for efficient development cycles. Developed and maintained warehouse key performance indicators (KPIs) to measure provisioning success, analyzing data to inform business cases and improve service reliability, speed, and customer satisfaction. Documented as-is and to-be processes for internet connection provisioning, creating comprehensive business requirement documentation, including user interface specifications, conditional logic, and reporting needs. Drove labor management for provisioning teams, optimizing task allocation, performance tracking, and resource planning to support scalable and efficient service delivery across AT&T Business Center operations. Using Figma for creating UX UI Wire frames, groom the requirements with development team. Conduct User Acceptance Testing and Production Sanity testing to ensure system integrity. Envision tableau and Power BI reports to show the cycle time KPIs of order provisioning and tracking the milestone in provisioning with auto escalation support on orders that are stuck using RPA. Environment: Salesforce, Microsoft Azure DevOps, In-house Applications, Chrome Dev tools, Figma, Tableau, PowerBI, JIRA, Lean Kit, RPA Unifi Services/Delta Airlines (Atlanta, GA) Jun 21- Nov 21 Product Owner The objective was to automate the key Hiring Processes using Automation Anywhere RPA Bots to build the foundation of creating Applicant and HR Facing mobile application which boosts the file sharing and communication capabilities through chatbot, IVR and post deployment operational convenience in scheduling, timekeeping integrated with automated termination process. Responsibilities: Worked in conjunction with various project stakeholders discussing new opportunities, business strategy and planning timelines while gathering requirements from business owners, end-users, SME s by conducting Brainstorming sessions, Interviews, and Workshops to create Automation Pipeline. Collaboratively worked with client SME, Business Owners, and development team to identify and create final product distinguished in 2 phases of MVP (RPA AA solution, Incremental Integration of Bots). Performed Estimations, Feasibility Analysis, Complexity Analysis and ROI Analysis and Organized multiple Joint Application Development (JAD) sessions for understanding the level of data integrity, legal and compliance related policy to-be implemented while working with govt. owned websites. Designed click level detailed AS-IS Business process model (BPMN) documentation containing business objective, vision and scope, preliminary estimates, VITAL data requirements, infrastructure impact assessment, risk factors, Time & Motion study to foresee the Solution requirements outcomes, Automation % and FTE savings benefits. Documented 15+ Business Process maps in 3months and consulted the client in Defining the business process reengineering needs and process standardization for efficient execution. Worked with solution architect to establish comprehensive system requirements, Data statistics, Grooming and software design specifications using MS Visio and notations of UML for successful presentation of POC to client business leaders, converted this effort to fruit by Creating SOW worth $150k, promising ROI within 3 months. Collaborated with third-party service providing vendor and created TO-BE flow of employee query managing call center support for HR Help desk. Assisted in creating the web portal using PowerApps form to gather the initial documentation along with input data for RPA AA Bot required to initiate the automated termination of the employee. This form was to be integrated with DocuSign for getting the e-signature of the corresponding stakeholders. Conducted Integration testing between UKG UltiPro and third-party vendor service provider to check the automation through API calls. Quantified data using various excel operations such slice, dice, pivot tables, generate reports for decision making. Assisted in creating test plans, test cases, and test scenarios for testing, based on business requirements, technical specifications. Assisted in Integration Testing, Smoke testing, regression testing of the application. Assisted UAT team in conducting the User Acceptance Testing by providing data sets for testing. Gathered & documented user manuals and business rules. Defined requirement of reporting tools & performance dashboards for distribution to executive management for ease of decision making and identifying operational strategies utilizing automation anywhere logs. Environment: Agile Scrum, UltiPro HRMS, UKG UltiPro ATS, SSMS, MS Visio, Jira, Rest API, Postman, MS Office, Excel. Est e Lauder (Melville, NY) May 20 Jun 21 Product Owner | Sr. Business System Analyst The objective was to develop the new Estee Lauder ANRcade single-player gaming website for the creative marketing of ANR Serum, to express the brand s position and personality for introducing new product while enhancing user interactions and engagement by providing individual & distinct games through which the details of the products will be explored by the end-users and integrating the website database with the organization s CRM to enable teams across the organization to improve performance measurement. Responsibilities: Define customer needs and the associated features and developed positioning of product. Extensively gathered requirements from business owners, end-users, the clients, SMEs, and Marketing analytics team by performing Document Analysis, Brainstorming, Interviews, Questionnaires, and Workshops Conducted Joint Application Development JAD session with the client, vendor developers, and compliances team for a better understanding of the functional and Non-functional requirements. Gather requirements around the logic designing of loyalty rewards and understand the issue or use cases that affect the business processes of issuing the ecommerce loyalty rewards/points/vouchers to end users. Actively identified and performed GAP analysis by analyzing as-is and to-be processes. Created Business Design Document with the help of requirements and documented using MS Office tools Gathered feedback and confirmation from stakeholders, end users and clients by creating mockups and wireframes according to fidelity levels with the help of the Lucid chart. Created UML diagrams for ease of understanding the various business processes such as activity diagram, sequence diagram, and use case diagram with the help of Balsamiq tool. Actively participated in all the scrum ceremonies like Product vision, backlog grooming, spring planning, daily standup meeting, sprint review, sprint retrospective, and release planning Created data mapping document and designed the Transformation logic flow using Workflow manager to process the data flow for the integration of organizational Seibel CRM data with the website data using Seibel Enterprise Integration Module (EIM) and gather data from social marketing platform (e.g., Facebook, Twitter) Monitored progress of the overall project, tracked individual user stories, issues such as defects, bugs, and technical debts using Atlassian JIRA, allowing for improved visibility of project status and accurate forecasts. Functioned as data steward expert, identifying, and resolving accuracy issues and Manage team reporting and knowledge share within the Confluence site to enhance collaboration and transparency among the team. Actively participated in creating Rest API documentation using Swagger and API testing of web service calls, requests, and responses using Postman along with the development and testing teams. Created, automated, and maintained BI reporting tools & performance dashboards containing KPI s of ecommerce such as customer retention rate, conversion rate etc. for distribution to executive management for ease of decision making and identifying marketing strategies utilizing tool such as Tableau. Environment: Agile Scrum, AWS S3, Seibel CRM, Informatica, Jira, Balsamiq, Confluence, Tableau, Lucid Chart, Rest API, Swagger, Postman. CSS, Java Scripts, HTML5 Hertz Corporation (Estero, FL) Feb 19 Mar 20 Sr. Business System Analyst The objective was to fulfill the organizations need to integrate its systems into a unified platform, to enhance the collaboration and communications across its siloed business departments, and to improve its customer service capabilities. We implemented Salesforce Sales Cloud to its supply chain center and integrated it with existing ERP (warehouse management) and POS with Salesforce applications such as CPQ (Configure, Price, Quote), Einstein analytics, Opportunity Management. The solution Eliminated swivel chair data entry, Reduced Manual data exports, manipulation, and loads. Leverage existing Oracle functionality in Salesforce. Responsibilities: Actively participated in Program Increment (PI) Planning by collaborating with other teams from agile release train for identifying feature dependencies in the program board. Created documentation for PI Planning Summary and PI objectives for forthcoming release. Worked directly and on-site with business stakeholders to validate business process requirements and reporting/application logic. Identified the objects which modules required bi-directional access, the objects which needed to sync to/from ORACLE ERP, identified outbound messaging interface, associated notification indicators for CRUD operations. Validated the part of integration process on Salesforce sales cloud end to verify object name, object fields, and whether the notifications were received in the desired format at the right time. Worked with B2B and B2C commerce applications including Product Information Management, Order Management, Marketing Conversion and omnichannel retailing operations. Integrated Salesforce Sales Cloud with ERP warehouse management system and POS, unifying siloed departments for enhanced warehouse management. Deployed Salesforce CPQ, Einstein Analytics, and Opportunity Management to streamline warehouse management and improve customer service in the supply chain. Eliminated swivel-chair data entry in warehouse management by automating data flows between ERP, POS, and Salesforce systems. Reduced manual data exports and manipulation in warehouse management, enhancing data accuracy and operational efficiency. Leveraged Oracle functionality within Salesforce to optimize warehouse management processes and cross-departmental collaboration. Automated supply chain workflows in warehouse management, enabling real-time insights and better decision-making via Einstein Analytics. Advised on process improvement and data quality issues Created and documented Change Requests extensively used JIRA for dividing the features from program backlog into user stories, writing the Acceptance criteria, and framing the Definition of Done (DOD) for the Potentially Shippable Product Increment (PSPI). Collaborated with ETL developers in data profiling and data cleansing to ensure that there are no data model changes, and the Data integrity is maintained as per the requirements. Further, documented the defects JIRA. Streamlined communication with vendors, contractors, and project managers to align material deliveries, workforce scheduling, and construction milestones. Partnered with cross-functional teams (procurement, logistics, operations) to optimize scheduling, ensuring timely deliveries and minimal project delays. While Preparing status reports and presentations for management, providing insights into project progress, potential delays, and resource allocation. Conducted User Acceptance Testing (UAT) and actively participated and facilitated the testing of the system during Smoke Testing, Integration Testing, Black Box Testing, and Regression Testing with the help of QA. Extensively used Oracle SQL Developer for querying & extraction of data for performance review and analysis. Assisted in using Oracle Integration Cloud configuring/testing the ORACLE and Salesforce cloud connections between the respective modules and credentials. Imported Web services, REST API into SOAP UI tool using WSDL files and assisted testing to verify HTTP status code, performance sanity, response format, payload, security, and authorization. During the maintenance phase, I conducted a performance review on the end-user environment and drafted an In-Process Review report to check the health of the systems and receive client suggestions. Designed user manuals, training procedures, and FAQ s for the respective PSPI developed by the team in using the integrated system and generated static and dynamic KPI reports such as Charts, Heat maps, Graphs & Multiple dashboards using Tableau. Environment: SAFe4.0, Oracle ERP, Salesforce sales Cloud, Oracle Integration Cloud, JIRA, Confluence, Balsamiq, Oracle DB2, REST API, MS Office Suite 2016, SWAGGER, SOAP UI, Tableau10.0 Target (Minneapolis, MN) Jul 17 Dec 18 Sr. Business System Analyst The objective was to enhance the existing Target Mobile Application to add a feature called See It in Your Space which helps users take a closer look at products with Augmented Reality (AR). It provided 360-degree shopping, virtual living rooms designed to help users visualize the size and scale of Target home items and provide styling guidance. This system was developed to identify new effective marketing channels and to reduce the costs associated with generic ads, which proved ineffective in increasing sales and generating revenue. Responsibilities: Conducted interviews with clients, SMEs & business users to understand their Business & Functional Requirements, behind the idea of Augmented Reality, and analyzed the benefits that it provided to users. Target Corporation acquired Powered Analytics for its IP / patents, technical team, and e-store personalization platform designed to increase omni-channel retailers in e-store engagement, conversion, order size, and loyalty. Composed white papers and custom surveys proving the need for retail executives to transform their organizations into unified omni-channel shopping experiences. Created an AR Document which included various dimensions like AR Tools Creator (ARTC), AR Experience Creator (AREC), Assets Creator (AC), Assets Aggregator (AA), Media servers, and Service servers. Discussed with the SME s and Technical leads and assisted in identifying the Data Marts, Content Management System, Analytic Engine, Content Distribution Network, and the type of Rendering devices which were required. Acted as a liaison between developers and business stakeholders to communicate and translate the non-technical requirements into technical requirements and vice-versa. Lead the Integration of Order confirmation API and See it in your space feature for warehousing updates. Performed As-Is and To-Be analysis to understand the current and desired state of the system. Assisted in creating User Interface Document to express UI component design, navigation & created interactive wireframes & dynamic mock-ups using the Balsamiq tool to gather feedbacks for enhancing the User experience. Created Use Case Diagrams, Business Process Models & Process Flow diagrams using MS Visio & Lucid Chart. Participated in story writing workshops and wrote user stories, assisted the PO during PSPI demonstration and data mapping, logical data modeling, creating class diagrams, and E-R diagrams. Performed SQL queries such as Joins, Aggregators, Triggers using MS SQL Server Management Studio Created Data Mapping Document by identifying data sources and the transformation logic required to load the data in data warehouse and constructed the ETL flow using Informatica workflow manager. Worked with QA team to write test cases and helped in UAT by testing the front end of the system and documented bugs/errors if any, in the Test Analysis Report. Identified and documented APIs like REST, SOAP, Bulk, Analytical APIs and assisted in API testing using postman. Created Geo-heat maps, Time-series graphs, Bar Graphs, Pie Charts, and Dashboards using Tableau to assess the density of users segmented on geographical parameters to help understand customer and market trends. Environment: Agile Scrum, Office 365, REST, JSON, XML, MS Visio, Lucid Chart, Balsamiq, AR, Informatica PowerCenter 9.6.x, Tableau 10.3, JIRA 7.4.0, HP ALM, Selenium, TDD. Ambika Packaging (Bangalore, IN) Feb 17 Jun 17 Business System Analyst Intern The objective was to create the establishment of an operational data store, by a Consumer packaging goods company, for enabling/enhancing existing supply chain management applications. The purpose of this proposed effort is to get the right data from silos to supply chain management applications to get real-time data and keep track of KPIs for KWYA (Know Where You Are) Reporting. Responsibilities: Analyze data related to warehouse performance KPI (inventory levels, order accuracy, turnaround time) Collaborated cross-functionally with business (warehousing team), technical stakeholders to define, prioritize, and deliver warehouse-focused features aimed at improving KPIs such as order accuracy, inventory turns. Elicited the end user requirements by conducting document analysis, business process analysis, Surveys and Questionnaires, created AS-IS workflow and by documenting the needs of the business, drafted TO-BE process and validated the GAP Analysis by various Stakeholders. Studied organization-project, inventory management processes, policies. Analyzed, modified, validated Business Requirements (BRD). Assisted PM in creating WBS. Created Use Cases and designed UML diagrams like Use Case, Activity, and Sequence using MS Visio. Handled the change requests by performing Impact Analysis and assisting the change management board. Created the Requirement Traceability Matrix (RTM) and manage the requirements by updating and tracking the RTM throughout Application/Project Lifecycle. Assisted creating Data Mapping Specification Document by identifying Data Source and Target tables along with transformation rules to be applied in order to accurately defined the ETL flow using Informatica. Distinguished and integrated various data sources like OLTP and flat files to the OLAP using Informatica and performed Data Verification, Validity, and Normalization in maintaining the accuracy of the data. Generated periodic reports such as graphs charts, dashboards and structured text document reports using Tableau to provide Business Intelligence using various matrices critical to decision making. Performed Data Analysis and constructed SQL Joins, Views, procedure queries to test and fetch the data from in-house OLTP Database, to find correlation and patterns in existing data sources and entities. Collaborated with the QA team to understand Test Plan and Test Scenarios and Test Cases, ETL testing process in validating the data, reviewing data dictionaries, and in test data preparation. Documented during Integration testing, Data Integrity testing, and Acceptance Testing at various checkpoints. Environment: Waterfall, SSIS, MS Office, Tableau, Informatica 9.5.x, MS Visio, MS Project, HP ALM 11, Wireframes, Mock-Up Screens, SQL Server 2012, SharePoint. .NET Framework, Email client, File transfer client. Education: Master of Science, University of New Haven, Connecticut, USA. 2020 Bachelor of Engineering, Visvesvaraya Technological University, Karnataka, India Keywords: quality analyst user interface user experience business intelligence sthree rlang information technology golang hewlett packard purchase order microsoft mississippi procedural language Arkansas Florida Georgia Minnesota New York Texas