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NAVEEN - sdet/qa lead

[email protected]

Location: Atlanta, Georgia, USA

Relocation: yes

Visa: E3

Resume file: Naveen Krishna SDET for vendors_1768846814802.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Professional Summary SDET Lead with 12+ years of US experience in API/Webservices for web, Desktop & Mobile Applications in both Automation and Functional testing. Vast experience in various Domains such as SaaS, CCaaS, B2B, B2C for Consumer Technology, Banking, Finance, Mortgage, Health Care, Aviation, e-Commerce, Retail domains. Experienced in SQA (Software Quality Assurance) through Automated testing with tools such as POSTMAN, SOAP UI, Selenium, TestNG, Maven, SQL, JIRA, TOSCA, Version One. Strong experience in Requirement Analysis, Test Plans, Test Strategy, Estimations, Traceability Matrix, Risk Analysis. Experience in developing the Automation framework using Java programming. Technical Skills Testing Tools: Xray, JIRA, Confluence, Postman, SauceLabs, Jenkins Languages/Frameworks: Java, JavaScript, Gherkin (BDD), REST APIs Platforms: iOS, Android, Web Methodologies: Agile, Scrum, SDLC, STLC CI/CD: Jenkins, Git, GitLab Defect Management: Jira, Xray Documentation: Confluence, Test Plans, Test Strategy Client : PNC Financial Services Project : Mobile Banking, Audit Tools ( Internal) Role : Lead SDET -II Location : Atlanta, Georgia. Tenure : Nov 2024 to Present Created, reviewed, and executed manual and automated test cases directly from user stories and acceptance criteria. Developed and maintained Tosca automation modules, including Module creation, TestCase design, ExecutionLists, Reusable TestSteps, and TestSheets. Supported the scaling of automation coverage using Tosca s Model-Based Test Automation (MBTA). Participated actively in all Agile ceremonies sprint planning, backlog grooming, daily stand-ups, sprint reviews/demos, and retrospectives. Logged, triaged, and tracked defects using Azure DevOps (ADO), collaborated closely with developers to ensure timely resolution. Performed regression testing across P&C insurance platforms including policy creation, endorsements, renewals, and claims management. Created traceability matrix linking requirements, test cases, and execution results in ADO. Improved automation execution time by optimizing Tosca test flows and reducing maintenance effort through reusable components. Coordinated with Business Analysts and Product Owners to clarify acceptance criteria and refine user stories. Ensured high-quality releases through risk-based test design, test data management, and continuous testing support. Participated in daily stand-ups, sprint planning, and defect triage meetings, ensuring alignment between QA efforts and product goals. Collaborated with developers to review acceptance criteria and provide early feedback, accelerating defect detection during the sprint. Delivered weekly status reports to QA leadership, highlighting key blockers, defect metrics, and test coverage statistics. Successfully managed the JIRA QA board, aligning tickets to sprint velocity and meeting tight deadlines in high-stakes financial releases. Contributed to continuous improvement initiatives, including enhancing test coverage, reducing test cycle duration, and improving automation ROI. Partnered with Product Owners to define UAT acceptance criteria, leading UAT support and sign-off for monthly mobile app updates. Client : Apple Inc Project : Interaction Engineering - ARCC Role : QA Lead Location : Atlanta, Georgia. Tenure : Mar 2020 to Sep 2024 Responsibilities: Designed and implemented scalable test automation frameworks for AppleCare s CCaaS omnichannel platform, supporting voice (IVR, ASR), chat, and email experiences. Developed BDD test suites using Cucumber and Selenium WebDriver for UI regression and functional testing across agent workflows and customer touchpoints. Automated RESTful API tests for contact routing, case logging, and interaction history services using RestAssured; integrated validations into Jenkins CI. Implemented test pipelines in Jenkins for scheduled and triggered execution, integrated with Git for version control and pull request validations. Performed performance testing for Genesys IVR flows and Amazon Connect queues using JMeter, ensuring SLAs were met under peak load. Designed and executed JMeter test plans for stress testing chat concurrency and voice queue latency, simulating over 5000 concurrent sessions to validate system stability and optimize queue thresholds for peak-hour performance. Validated IVR journey experiences integrated with NLU (Lex/Polly), ensuring deterministic and AI-based voice flows performed as expected. Collaborated with cross-functional teams including Product Owners, Conversational Designers, and Engineers in Agile ceremonies for test planning and demo validation. Created custom locators using Relative XPaths and CSS Selectors; implemented WebDriver Waits for dynamic CCaaS elements. Conducted cross-browser testing on Safari, Chrome, and Firefox for agent and customerfacing web UIs. Developed data validation scripts using complex SQL queries to verify message delivery statuses, agent interaction history, and customer intent logs across multiple normalized and denormalized tables; ensured 100% accuracy of contact metadata synced between CCaaS and CRM systems. Executed complex SQL queries and joins to verify data correctness across CCaaS logs, CRM integrations, and voice/chat/email metadata repositories. Integrated Gherkin feature files with Zephyr XRay for real-time traceability and reporting. Identified critical defects in escalation workflows and provided detailed RCA (Root Cause Analysis) to minimize resolution time. Enabled test data strategy for different contact types and routing scenarios using mock users and call simulators. Supported UAT and release readiness by managing environment configurations, test coverage reports, and Go/No-Go checklists. Client : Delta Airlines Project : Ops Digital Transformation, IT Vulnerability Patching Automation Role : QA Lead Location : Atlanta, Georgia Tenure : Jan 2018 to March 2020 Responsibilities: Proven ability in designing and creating automation frameworks using Java, Selenium WebDriver, RC, Junit, TestNG, Maven, ANT, Hudson, Jenkins tools. Implemented Keyword, Data Driven framework, Hybrid framework, and advanced Framework Behavioral Driven Development (BDD). Experience in working with Test Driven development (TDD/BDD) by writing gherkins language in cucumber tool, creating Feature files, step definitions, Runner files. Implemented Playwright testing for both Headless and Headed mode cross browser web application testing. Automating Angular JS applications by using Protractor, Jasmine and Karma using Java script. Hands on experience in SOAP, REST APIs with XML, JSON responses. Groovy Scripting/Java Scripting for SOAP UI Utilized Jenkins, Git, and Eclipse for deployment on test servers and to move towards CI/CD. Worked with Devops/ Release Manager to implement CI-CD pipeline using Jenkins, Github. Used GitHub as version control tool. Updating Framework functions when needed in an Agile and Test- Driven development Developed/maintained and executed the Automation Test Scripts with Selenium (IDE,WebDriver) Java API using Eclipse IDE, performed web services testing. Managed a team of 12 onshore testers across 4 Solutions. Each solution has 2 week Sprint Cycle with a monthly release Target. Implemented Data-Driven test cases to verify the functionality with multiple sets of data Client : PNC BANK Project : Risk Assessment, Mortagage Role : QA Lead Location : Pittsburgh, Pennsylvania Tenure : April 2017 to Jan 2018 Responsibilities: Analyze the requirements and identify the features and functions to be tested by discussing with business analysts and subject matter experts for their Mortgage Application. Maintaining regression suite from all the sprints and executing them after completing the testing of current sprint. Assisted in Application re-Write of PNC Mortgage application. The Earlier version had Sev 1 Defects and as QA Lead , I have led the team in Automation the old Mortgage Regression test cases and Developed new scripts for the Re-Write. Analyze the test results to identify the bottle necks that affect the applications performance Involved in Reviewing, Enhancing, Executing Test scripts per new features. Escalating any issues/concerns related to Project Requirements/Test Environment/ Connectivity/Showstopper defects. Conduct root cause analysis of identified defects, providing development / business analysts with sufficient detail to understand, replicate and resolve Participated in the project status meetings with all the stake holders of the project Hands on experience in SOAP, REST APIs with XML, JSON responses. Strong experience in web content management system Sitecore, hands on experience in verifying configurations, templates, settings for different business units and different environments Client : South Eastern Grocers. Project : PLENTI Loyalty Rewards Program Role : Senior QA Tester Location : Jacksonville, Florida Tenure : Feb 2016 to Mar 2017 Responsibilities: Analyzed the Business Requirements Document, created the test plan and prepared detailed test cases for SIT and UAT Updating Framework functions when needed in an Agile and Test Driven development Developed/maintained & executed the Automation Test Scripts with Selenium (IDE, WebDriver). Java API using Eclipse IDE, performed web services testing. Hands on experience in SOAP, REST APIs with XML, JSON responses. Participating in planning poker game with scrum team for estimating the effort required for each user story Used Team Pulse and Version One to understand the user story details like description, tasks, acceptance criteria Analyze the requirements and identify the features and functions to be tested by discussing with business analysts and subject matter experts Maintaining regression suite from all the sprints and executing them after completing the testing. Education Qualifications: Post -Grad: Masters in Information Technology University of Southern Queensland, Sydney, Australia Graduation: Bachelors of Technology ( Computer Science Engineering) Jawaharlal Nehru Technological University, Hyderabad, India Keywords: cprogramm continuous integration continuous deployment quality analyst artificial intelligence user interface javascript information technology golang