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Sree RJtech - Salesforce Admin

[email protected]

Location: Dallas, Texas, USA

Relocation: Yes

Visa: H1B

Resume file: Srivalli Admin_1769113048979.doc Please check the file(s) for viruses. Files are checked manually and then made available for download.

Sreevally SFDC / Salesforce Administrator/Developer Email:[email protected] Phone: (551-236-3877) Professional Summary Around 12+ years of IT experience with 8+years in Salesforce CRM including Salesforce.com administration, customization, configurations, Implementation, Production support and developed multiple complex custom solutions. Administration, CRM, configuration, customization, implementation, training and support. Accumulated extensive Salesforce knowledge and hands on experience on Sales Cloud, Service Cloud and Health Cloud, Marketing Cloud. Salesforce Certified professional with extensive experience in Salesforce Administration, Configuration, Customization and development of Sales, Marketing, Service and Community Cloud applications on salesforce.com CRM, Force.com platform. Administering, maintaining, and managing Customizing reports, monitoring daily activities, creating user stories to be used for the Release Planning and Sprint Planning. Excellent working knowledge on various stages of Salesforce Development Life Cycle (SFDLC) Support Activities on chatter helpdesk, case & Community management. Experience in the complete life cycle of project development (SDLC) including System Analysis, Design, Development, Testing and Deployment. Customizes the Omni-Channel widget using the necessary objects by making agents available to receive work based upon skill level and created custom user presence statuses. Lead Admin working on ServiceNow tickets resolving production incidents and other defects. Administering, maintaining and managing Customizing reports, monitoring daily activities, creating user stories to be used for the Release Planning and Sprint Planning. Led multiple end-to-end Salesforce and MuleSoft integration projects, collaborating closely with cross-functional teams to gather requirements, design integration architecture, and implement solutions. Managed Salesforce.com CRM application. Responsible for maintaining the functional areas of data management, forecasting, deal registration, contacts, leads, campaigns, opportunities, quotes, dashboards and reports etc. Proficient in utilizing Salesforce out-of-box functionality for customizations and defining user security model, creation of validation rules, approval process, workflow rules, Flows, sharing rules, profiles, permission sets, Security Access, Workflow Approvals, Sales, Marketing, Customer Service and Support Administration. Experienced working with Sales forces tools: Force.com IDE, Force.com Explorer, Developer Console, and Force.com Data Loader. Hands-on experience with ETL tools, Salesforce file connect, Demand-base, CRM Analytics connect, & workbench. Solid understanding of Analytics Cloud and Confidential tools like Einstein prediction builder, Einstein Activity Capture, Einstein opportunity insights, Einstein Discovery and Sales Cloud Einstein for development of Einstein Chatbot functionality. Implemented security best practices using Salesforce DX, including encryption, secure authentication, and access controls, ensuring robust protection of Salesforce environments. Customized the Omni-Channel records and console integration with Omni-Channel API Object and console methods. Configured the External Routing for Omni-Channel and Integrated Third-Party routing option for the task. Apart from the regular responsibilities assigned to me by the management, I also assist the agents on the floor to get self-trained on any new feature being introduced by Salesforce during various releases. This activity helped me to stay up to date. Experienced in integrating Salesforce with external tools by using Web Services API using REST & SOAP services, external application integration with MuleSoft. Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch. Expertise in Lightning app builder (salesforce 1) and implemented new application based on lightning to have compatibility of the app in mobile, Tab and Desktop versions. Detail-oriented energetic team player, motivated with multi-tasking capabilities, problem solver, and hands-on leader with exceptional presentation and client/customer relation skills. Experienced in using Sales Force Change Sets, eclipse and ANT tool to migrate changes between sandboxes. Operations Support and Issue analysis, Bulk Data Migration and Implementation of New Customization. Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Validation Rules, Roles, Users, Page Layouts, Record Types, Custom objects (includes junction objects), master-detail and look up relationships, Approvals, Workflows, Cases, Custom Report Types, Reports, and Dashboards, Omni-Channel Implementation Experience in working with Salesforce.com sandbox and production environments. Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader, Dataloader.io Utility. Experienced in migrating the standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities and custom objects in standard experience to lightning experience and customizing them as required. Experience working with Force.com IDE & Eclipse IDE in design and development of Custom Application for Complex Business Processes in both Sales and Service Cloud Modules. Obtained business requirements from business users and stakeholders using JAD sessions, brain storming sessions, focus groups and personal interviews on AGILE/ SCRUM methodology. Strong knowledge & experience working in teams implementing Agile Methodologies. Integrated the Web Services by generating the necessary stubs from the WSDL files for extracting the data. Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP and REST. Experience in providing production support, analyzing the cause and fixing it. Education: Master in Information systems Bachelors in computer science Technical Skills: Salesforce.com Salesforce CRM, Apex Language, Apex Classes, Apex Triggers, Visual Force Pages, Database Operations (DML, SOQL&SOSL), Email Templates, web services(SOAP and REST), Workflows, Approvals process, Reports & Dashboards, Analytic Snapshots, Sales cloud, Service cloud, Marketing Cloud. SalesforceTools Force.com Eclipse IDE Plug-in, Apex Data Loader, Informatica,Totango MuleSoft, CRM Analytics, Copado, ELT AppExchange Apps, Omni-Channel, Salesforce DX, Cloud Coach, Pardot, Gong Sales Cloud support SDLC Rational Unified Process (RUP), UML, use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model Languages C,C++,HTML, SQL, Java Script, Java, CQ5, Apex Database MS SQL Server 7.0/2000/2005, Oracle 8i/9i/10g/11g/12c, SQL,PL/SQL Operating Systems Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 Methodologies SDLC, Agile, Scrum, Git-hub,DevOps, Bit Bucket, Jira, Rally, SVN Computer skills Word, Excel, PowerPoint Certifications: Salesforce Administrator (ADM 201) Salesforce Certified Advanced Administrator (ADM 211) Salesforce Developer 1 Platform (Dev 401) Salesforce Sales Cloud Salesforce Service Cloud Salesforce Copado certified(Fundamentals) Salesforce Certified Agent force Specialist Professional Experience: Wells Fargo Bank.LLC Salesforce Administrator September 2024 to Present Proficient in Salesforce configuration, customization, and data management. In-depth knowledge of Salesforce platform features, including Sales Cloud, Service Cloud, and Lightning Experience. Strong understanding of Salesforce security, roles, profiles, and permission sets. Participated in the training sessions provided by the sales force team and support end users. Involved in design and development of flows, triggers, validation rules and other customizations with salesforce. In-depth knowledge of Salesforce platform features, including Sales Cloud, Service Cloud, and Lightning Experience. Participated in the training sessions provided by the sales force team and support end users. Translated the client requirement into use cases and process flows to simplify the design. Worked Production tickets created by Business users including immediate handling of showstopper/P-1 issues either escalating to Dev Team or opening SF case depending on issue. Responsible for production related Salesforce issue. These include customer related issues or optimizations, consulting on customer rollout or design strategy and sire impacting performance issue. Developed Process builder, Field or Email updates to implement the business logic for Standard and Custom Objects as per the business needs. Modified an existing Web-to-Lead application from to associate with a specific campaign. Assisted in supporting Salesforce Agentforce features within development environments. Helped test Agentforce-supported service scenarios in sandbox environments. Followed Salesforce development best practices for Agentforce-related enhancements. Implemented Apex logic to enhance Agentforce functionality. Worked on creating Flows and Process Builder automations triggered by Agentforce actions Managed resource scheduling and utilization for projects. Created basic reports in Salesforce to monitor project status and budgets. Responsible for documentation of current processes and future enhancements. Monitored several deployment requests of various apps from different sandboxes to Pre-Production and then to Production daily. Replaced excel spreadsheets and other manual operations by creating processing flows and templates to automate processes. Deployments were done using Snapshot, Change sets or Eclipse. Apex test classes were thoroughly tested to cover 75% of the code coverage and even modified them to meet the code coverage. Created roles, profiles and public groups and assigned the users to them with appropriate permissions according to the users requests. Created permission sets, sharing settings to grant extra privileges to the users as and when they requested the access rights. Developed custom reports and dashboards and scheduled them to run as per the business requirements. Used Data Loader to export and import data from Salesforce. Built a thorough training documentation of all the steps involved in the development of the project to the business users. Implemented the security model and configured Sharing rules according to the business requirements. Configured Approval Processes and initiated them from Triggers according to the Business Logic. Copado enabled a faster, error-free releases with continuous integration and delivery (CI/CD) technologies. Analysing bugs, interacting with team members in fixing errors and UAT and assisted in post-production support. Excellent communication and inter-personal skills, accustomed to working in both large and small team environments. Performed detailed analysis of business and technical requirements and developed the Apex classes using other platform-based technologies like visual Force, Force.com IDE. Worked on Pulling data from JIRA, manipulating this data in excel using macros to make them salesforce data load compatible. This was used into Copado to tack components related to each user story. Implemented Copado to improve the efficiency of salesforce release management and version control. Developed Quote Documents using X-AUTHOR for word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API s, APEX, Visual Force and trigger. Worked with Apex Data Loader tool to migrate the data from other data base. Involved in design and development of workflows rules, flows, triggers, validation rules and other customizations with salesforce. Translated the client requirement into use cases and process flows to simplify the design. Defined support processes for Gong access requests, issue escalation, and enhancement tracking. Created Lightening flows to improve the efficiency and automation of sales process. Proficient in developing Lightning Flows using Lightning Flow Builder-Creating Screen flows, record triggered flow, schedule triggered flow and auto launched flow. Worked on Lightning record pages, Salesforce Integration, Trigger, Batch Apex, Visualforce, Lightning flows, Workflows, Process builder, Campaign monitoring, Knowledge Articles, Solutions, Standard Objects, Reports, Dashboards, Omni Channel, CTI, Chatter APIS, Salesforce configuration. Proficiency in SFDC Development in implementing Apex classes, Test classes, Triggers, Force.com IDE, Visual Force (Pages, Components, Controllers), Batch Apex, Scheduled Apex, Anonymous Apex, Change Sets Deployment, Custom Settings, SOQL and SOSL. Developed client-specific solutions on the Force.com platform using Apex, Visual Force, Process Builder and Visual Flows. Environment: Force.com platform, Chatter, Custom Tabs, Email Services, Workflow & Approvals, Process Builder, Visual Flows Data Loader, Data Import Wizard, Reports and Dashboards, Change sets, Copado, Data Management, Schema Builder, Relationships, Security Controls, Validations, Eclipse IDE, Windows. Apple Inc. Salesforce Administrator May 2023-Aug 2024 Extensive experience as a Salesforce Administrator, managing and maintaining Salesforce instance for diverse business requirements. Designed the custom objects, validation rules, Page layouts, custom tabs, Components, visual Force page to suit to the needs of the application. Designed various types of email templates for auto response to customers. Used the sandbox for testing and migrated the code to deployment instance after testing. Proficient in utilizing Salesforce out-of-box functionality for customizations and defining user security model, creation of validation rules, approval process, flows, sharing rules, profiles, permission sets, Security Access, flows, Approvals, Sales, Marketing, Customer Service and Support Administration. Experienced working with Sales forces tools: Force.com IDE, Force.com Explorer, Developer Console, and Force.com, Data Loader. Set up visibility securities like roles, Profiles, field level securities. Designed and deployed the Custom objects, Entity-Relationship data model, Formulas, Validation rules on the objects, Page layouts, Custom tabs, Components, Roles, Profiles, Public Groups, Permission Sets, Custom Settings and Labels to suit to the needs of the application. Involved in Salesforce.com Application Setup & configuration and customized the apps to match the functional needs of the organization. Responsible for configuring Sales processes. Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users. Experience in designing and developed complex programs involving Apex Controllers (Standard and Custom Controllers) and Triggers. Managed and maintained Salesforce CRM and Pardot instances, ensuring data integrity and system performance. Experienced Integrating Pardot into Salesforce for improving web lead information by configuring Pardot. Extensive hands-on experience with Pardot marketing automation platform. Skilled in developing landing pages, forms, and dynamic content using Pardot's intuitive interface. Collaborated with the marketing team to integrate Pardot with other marketing automation tools for enhanced campaign effectiveness. Hands on experience on 3rd party unmanaged package deployments, installations, and Deprecation of old Metadata. Developed apex triggers for use- case customizations on Opportunity, opportunity Line Item, price, and Quotes. Worked with Apex Data Loader tool to migrate the data from other data base. Involved in design and development of flows, triggers, validation rules and other customizations with salesforce. Translated the client requirement into use cases and process flows to simplify the design. Created Lightening flows to improve the efficiency and automation of sales process. Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) Analysed application requirements and providing best feasible solutions. Participated in work sessions with business and technical consultants to explore business process improvements. Strong in analyzing business requirements and specifications and development of test plan, Written Test scripts based on business needs. Used different tools like Radar, Miro, Number, Quip, Jira etc. Provided timely resolution for production issues, ensuring minimal disruption to business operations and maintaining high system availability. Monitored Salesforce system performance and conducted regular maintenance to ensure optimal performance and prevent potential issues. Worked closely with cross-functional teams to collaboratively solve complex issues and improve system performance. Implemented tracking systems for performance metrics, ensuring continuous monitoring and improvement of business processes. Efficiently managed Prod support tickets using Case Object in Salesforce and ensuring timely resolution of issues and maintaining high customer satisfaction. Proficient in developing Lightning Flows using Lightning Flow Builder-Creating Screen flows, record triggered flow, schedule triggered flow and auto launched flow. Worked with teams and business partners to identify practical solutions through existing and/or new business systems technology, responsible for the administration and ongoing support of the application in cooperation with the business and areas of IT. Used and administered Salesforce CRM, in a support capacity logging ticket, and running adhoc reports for performance related metrics. Resolved technical and functional issues with the technical administrator Responsible for performing administrative functions in Salesforce CRM such as create/modify Picklist and lookup fields. Created detailed data mapping document for integrating various systems with Salesforce.com. Worked with business users to understand their existing processes and IT systems for requirements gathering phase. Collaborated with sales teams to gather requirements and optimize lead management, opportunity tracking, and sales pipeline processes. Environment: Force.com platform, Chatter, Custom Tabs, Email Services, Workflow & Approvals, Process Builder, Visual Flows Data Loader, Data Import Wizard, Reports and Dashboards, Change sets, Copado, Data Management, Schema Builder, Relationships, Security Controls, Validations, Eclipse IDE, Windows. Flagstar Bank- Michigan-MI Salesforce Administrator Dec 2021 -May 2023 Worked on various salesforce.com standard object like Account, Contacts, Leads, Opportunities, Report and Dashboards. Designed the custom objects, validation rules, Page layouts, custom tabs, Components, visual Force page to suit to the needs of the application. Designed various types of email templates for auto response to customers. Used the sandbox for testing and migrated the code to deployment instance after testing. Extensive experience as a Salesforce Administrator, managing and maintaining Salesforce instance for diverse business requirements. Proficient in Salesforce configuration, customization, and data management. In-depth knowledge of Salesforce platform features, including Sales Cloud, Service Cloud, and Lightning Experience. Strong understanding of Salesforce security, roles, profiles, and permission sets. Set up visibility securities like roles, Profiles, field level securities. Proficiency in meta-data deployments within sandboxes to production instance by Change Sets, and Eclipse Force.com IDE, Ant Migration Tool, Salesforce DX, IntelliJ IDE, illuminate cloud, Jenkins, GitHub, bitbucket, and git. Developed and integrated automated testing frameworks with Salesforce DX, ensuring thorough testing of code changes and maintaining high standards of code quality. Created various summary reports, matrix report, pie charts, dashboards, and setup report folders to Authenticate users based on their profiles with permission. Built integrations with various systems, including Salesforce CRM, ERP systems, payment gateways, and third-party APIs, ensuring seamless data synchronization and process automation. Collaborated with sales teams to gather requirements and optimize lead management, opportunity tracking, and sales pipeline processes. Developed and deployed custom reports and dashboards to provide real-time insights for sales performance tracking and forecasting. Conducted user training sessions and provided ongoing support to promote Salesforce adoption and enhance user productivity. Conducted data cleanup and deduplication efforts to improve data quality and accuracy within the Salesforce instance. Developed Apex classes, Apex test class, event-based triggers for given Business use-case requirements. Experienced developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote(CPQ) systems including X-Author for Word &Excel, development of clause libraries and contract templates. Developed and configured the lighting components on Lightning interface migration for Object detail, list view page. Assisted in user training sessions to promote Salesforce adoption and increase user efficiency. Environment: Force.com platform, Chatter, Custom Tabs, Email Services, Workflow & Approvals, Process Builder, Data Loader, Data Import Wizard, Reports and Dashboards, Change sets, Copado, Data Management, Schema Builder, Relationships, Security Controls, Validations, Eclipse IDE, Windows. Cisco INC.,- San Jose -CA Salesforce Administrator Nov 2020-Dec 2021 Working closely with Sales management to inspect sales process quality and prioritize improvements. Created Profiles, Roles based on Organization Role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings. Created the workflows for automated lead routing, lead escalation and email alerts. Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Replaced excel spreadsheets and other manual operations by creating processing flows and templates to automate processes. Responsible for creating Sharing rules among all the users in different Roles and Subordinates. Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue. Used Data Loader for insert, update, upsert and bulk import or export of data from Salesforce.com Objects. Worked closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based enterprise solutions. Deployed code using Copado to the next environments also used back promotion feature. Used Copado for automated testing continuous integration and continues development. I have successfully implemented Copado Release management tool in Salesforce and maintaining all JIRA stories deployments through this tool. Created Lightning components, VF pages, controllers, aura framework development for customer community portal. Created and configured Community set-up from scratch by leveraging community builder adding Lightning components and Visualforce pages on customer community & Service cloud tabs. Solid experience in Salesforce automation, customer portal relationship and CTI integration. Collaborated with development teams to prioritize and implement enhancements and bug fixes. Hands-on experiences with development tools like Visual Studio Code with Salesforce DX CLI, and experience in design and development of SOAP/REST API Enterprise integrations between Salesforce and other legacy applications. Experience with release Management Source Control and deployment concepts and technologies such as Salesforce DX SFDC Metadata API,ANT, Git, JIRA, and Jenkins for continuous integration. Designed and implemented bulk data operations using Salesforce DX, ensuring efficient data processing and adherence to Salesforce governor limits. Owns and maintain Gearset CI/CD infrastructure. Implemented "Email to Case" for automatic case creation for business groups. Involved in creating Distribution list and Group mailbox for sending the incoming emails to respective Routing address. Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields. Proficient in data transformation, consolidating data from multiple disparate sources, develop process workflows and wireframe sketches to help business design effective dashboard solutions. Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages. Working with the users to determine business requirements, provide administrative support and design /implement solutions in Salesforce.com. Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders. Environment: Saleforce.com platform, Force.com Ide, Apex, Visual Force (Pages, Component & Controllers), Community portals, Apex Web Services & Callouts, Data Loader, Copado, HTML, Salesforce DX, DocuSign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Communities, Email Services, Security Controls, SOAP, Sandbox data loading, change sets. AbbVie Inc., (Pharmaceutical) Chicago, IL Salesforce Administrator June 2019-Oct 2020 Created Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Well versed in Administration setup such as manage users and data management, automated Business processes through Visual workflows and process builders, Flows, validation rules and formula fields. Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals. Extensive experience on community development (Internal & Customer). Created and configured Community set-up from scratch by leveraging community builder adding Lightning components and Visualforce pages to community tabs. Attended the Customer and internal users Issues posted on chatter, Case and as well as Financial force Community. Customized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules. Generated various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Developed various Custom Objects, Tabs, Components and Visual Force Pages. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments. Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface. Developed and maintained visual force pages, custom components with responsive designs. Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations. Created various Scheduled and Batch apex jobs based on the business requirements. Worked on developing components in Lightning Aura Framework. Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Assisted in building and customizing Communities to meet business requirements. Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users. Designed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation. Experience in deployment from Sandbox to Production using Force.com Migration Tools like Force.com IDE, Change Sets, ANT, Jenkins, Bamboo. Worked on change management and deployment using Ant build tool and Change sets. Conducted JAD sessions, analysis development, test inspections, and other project meetings throughout project life cycle. Managed ETL jobs between Salesforce and Track source and Client Source client database, schema, tables, batch jobs Implementation experience using Custom Objects, Custom Fields, Custom Tabs, Record Types, and list views. Created page layouts, mini page layout and search layouts to organize fields, custom links, related lists, and other components on record detail pages and edit pages. Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications. Environment: Saleforce.com platform, Force.com Ide, Apex, Visual Force (Pages, Component & Controllers), Community portals, Apex Web Services & Callouts, Data Loader, HTML, DocuSign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Communities, Email Services, Security Controls, SOAP, Sandbox data loading, change sets. Andeavor Inc - San Antonio Texas Salesforce Administrator July 2017 May 2019 Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementation. I worked as Salesforce Administrator as a delivery partner for Salesforce being part of Standard, Premier +Admin Support in Configuration (Set Up and Customize) and Analytics (Reports & Dashboards). Worked on Sales Cloud, Service Cloud, Sharing Settings, Process Builder, Workflows, Flows, Milestones, Entitlements. Successfully delivered few projects like implementing Chatter and Case Feeds, sletting up a new Org for Forecasting, Implementing Salesforce Communities for clients etc. Revision control, Continuous Integration, Repository best practices. Worked with version control tools like TFS, Git, AutoRABIT. Providing guidance to team members handling difficult technical issues related to Salesforce standard functionality on Service Cloud, Sales Cloud, Organization Wide Sharing Settings, Analytics, Salesforce automated processes, Data Management, Declarative Programming and much more. Was part of process training department as well where I was training new team members about the Salesforce internal procedures and assisting them to gain skills for handling challenging situations in Salesforce. Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting. Deployed application components from sandbox to sandbox/production instances using Force.com Migration tool (Ant build script), Eclipse and Change Set. Importing and exporting data to and from salesforce using Data loader Experience working with Informatica cloud Responsible for creating and maintaining the data model in Salesforce Supported applications which are in production and making enhances whenever required Experience using JIRA for project tracking and ticketing Designed and deployed Dynamic Workflows, Validation rules, Formulas and Approval Processes for automating business logic. Created Page Layouts, Record Types, and Search Layouts to organize fields, custom links, related lists, and other components on record pages. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. Designed custom email templates for different type of email alerts. Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Skilled in understanding and implementing the new salesforce Lightning Experience. Created profiles and implemented Object and field level security to hide critical information on the profile users. Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Environment: CRM, Force.com platform, Chatter, Custom Tabs, Email Services, Workflow & Approvals, Data Loader, Data Import Wizard, Reports and Dashboards, Change sets, Data Management, Schema Builder, Relationships, Security Controls Saleforce.com, Validations, Eclipse IDE, Windows. Tech Mahindra.Inc - Texas Salesforce Administrator Jan 2017-June 2017 Implemented and customized Salesforce customer relationship management (CRM) for Marketing, Sales and Service Cloud (Case Management) Experience working on creating users, profile configuration, created File Locations using Data Management, Reports and Dashboards. Creation and maintenance of Salesforce custom apps, objects, approval process, formula fields, record types, page layouts, workflow business rules, user maintenance, and similar types of settings. Created Custom Junction Objects and defined lookup and master-detail relationships on the objects. Created approval workflow and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic. Created various Reports (summary reports, tabular reports, matrix reports) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization. Designed and developed SFA based Application on force.com platform in salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface. Developed and maintained visual force pages, custom components with responsive designs. Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations. Performed Apex Callouts to invoke external third party web services with future methods and REST API Developed Apex Classes and Apex Triggers for various functional needs in the application. Created various Scheduled and Batch apex jobs based on the business requirements. Developed apex classes, controllers to implement serverside logic for custom visual force pages and lightning components. Used SOQL & SOSL for data manipulation needs of the application using platform database objects. Skilled in understanding and implementing the new salesforce Lightning Experience. Created profiles and implemented Object and field level security to hide critical information on the profile users. Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Used Lightning process builder for visualizing and creating automated business processes. Generate Email Templates and also have knowledge in bulk emailing users. Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync with them. Creation of new campaigns, including data configuration, audience creation, and utilization of capabilities in the platform. Designed personalized email content using HTML and CSS3 in Content Builder. Perform integration between sales cloud and marketing cloud using marketing cloud connector. Environment: Saleforce.com CRM, Force.com platform, Veeva Vault, Veeva CRM, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows. CITI Group INC - New York, NY Salesforce Administrator Mar 2016-Dec 2016 Interacted with the Salesforce.com premium tech support team on a regular basis. Worked on creating and maintaining various support cases and business processes on SFDC Chatter Plus. Interacted with various business user groups for gathering the requirements for salesforce.com CRM implementation. Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Developed various Custom Objects, Tabs, Components and Visualforce Pages. Maintained user roles, security, profiles, and workflow rules wherever necessary. Worked with Encryption project to support the Corporate Security directive to encrypt all sensitive data at rest within Production environments. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application. Integrated the web services by generating the necessary stubs from the WSDL files for extraction. Created custom reports and enhanced salesforce.com environment as per user needs using Apex and Visualforce pages. Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard. Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC. Developed Apex Classes, Controller Classes, Standard Controllers, Custom Controllers, Controller Extensions, and Web Services API and Apex Triggers for various functional needs in the application. Migrated data from external sources and performed insert, delete, upset, export operations on millions of records. Created reports and dashboards using Wave Analytics. Processed the payment using Apttus CPQ. Created workflow rules and defined related tasks, email alerts, and field updates. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects. Created custom Dashboards for manager s home page and gave accessibility to dashboards for authorized people. Developed strong preferences for Agile, Created a design document that details the system and Products, and updated cost of items of resources. Experience in Aura framework, Lightning Components and Salesforce Lightning Design System (SLDS). Developed App- Builder and Mobile app using lightning. Involved in the training sessions to the internal business users to use the application and develop their own custom report. Developed Workflow Rules, Time-Dependent Workflow Actions, Email Alerts and Field Updates. Developed client-specific solutions on the Force.com platform using Apex, Visual Force, Process Builder and Visual Flows. Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities. Created and maintained User Roles, Security, and Profiles that was required for the Salesforce Knowledge implementation. Implemented and Consumed Knowledge Base Dashboards & Reports App Exchange for providing Reports and Dashboards that monitors the Knowledge Base. Managed and implements customization requests by Business Users, including creating workflow triggers, workflow alerts, and automated email response. Environment: Saleforce.com platform, Force.com Ide, Apex, Visual Force (Pages, Component & Controllers), Apex Web Services & Callouts, Data Loader, HTML, DocuSign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Salesforce Communities, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool. Sunrise Information Systems - Phoenix, AZ Salesforce Administrator April 2015 -Feb 2016 Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application. Developed various Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis. Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them. Migrated 400+ users from the Salesforce Classic to Salesforce Lightning user experience over 3 months horizon. Impacts included changes to design, custom buttons, visual force pages and lightning components Designed, documented, built, testing and deployed alerts, reports and complex dashboards within Salesforce. Developed Apex Classes, Triggers, Batch Classes and Scheduled classes to automate various business processes. Created profiles and implemented Object and field level security to hide critical information on the profile users. Performed Requirement Gathering for client preferences and data management. Worked with Validation Rules, Workflows, Approval Process and Reports & Dashboards. Experience in using Force.com Web services API for implementing web services in the application for access to data from different users using REST Supported the data migration activities for data migration from various business centers and business center users with the support of Saleforce.com. Used the sandbox for developing and UAT and change sets for the deployment after UAT. Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles. Worked on migrating from classic to lightning, worked the way based on check readiness reports. Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs. Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages. Integrate of Application with Salesforce.com with using SOAP web services API and Oracle SOA. Created email templates and inbound emails using Visual Force for clients and customers Implemented Agile Development Methodology and Scrum Methodology. Created email templates and inbound emails using Visual force for the clients and customers. Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application. Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization. Modified and deployed workflows wherever necessary. Environment: Saleforce.com platform, Apex, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, SOQL, SOSL, Apex Triggers, Reports, Email Services, Security Controls, HTML, Java Script, Eclipse IDE, SOAP, Windows XP, Sandbox, Test Classes. Yash Technologies - Hyderabad, India Salesforce Administrator Aug2013 Nov2014 Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts and Cases. Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database. Integrated applications using web services by consuming the WSDL files for extracting the data from the external systems. Meet regularly with interdepartmental work group to monitor and evaluate the portal, discuss policy issues and recommend service improvements. Performed the detailed analysis of functional and technical requirements; designed & deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Created email templates and inbound emails using Visual Force for clients and customers. Enabled Chatter for the Organization and to effectively communicate with the users in the Organization. Developed business documents for Salesforce.com Custom objects. Used Force.com Migration tool to make deployments to different sandbox environments. Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments. Configured Custom Objects, Formula Fields, Validation Rules, Assignment Rules, Workflow Configured List Views, Custom Reports & Dashboard. Environment: Saleforce.com platform, Force.com IDE, Apex, Visual Force, Data Loader, HTML, Java Script, Email Services, Security Controls, Sandbox data loading, Eclipse IDE, Windows XP Pro. 3Edge Software Solutions, Hyderabad, India Jr. Java Developer Feb 2012 July 2013 Involved in the High level and detailed Design, Coding, Testing, and Implementation of the applications. Created the rider s module, where information of clients are collected, stored, and managed. Developed code for Vendor module& Product module which contain information about various vendors from which insurance are bought and their product information respectively. Involved in creating JSP pages, JavaScript s validation and developed error handling framework for the application. Preparing unit test cases and documents for QA. Involved in the Data-Migration activities for creating Data Mapping documents from client source data to our new target system. Used AJAX for asynchronous communication with server to provide better user experience. Writing standalone Java classes, reusable components and Java Beans for getting data from oracle tables. Written hibernate mapping files, POJO classes. Involved in writing HQL queries and criteria queries. Supporting System Integrating Testing and User Acceptance Testing. Performing the Unit testing and basic functional testing with different set of data. Environment: Java, JSP, Servlets, HTML, JDBC, JDK, Waterfall Model, Tomcat, Windows XP. Keywords: cprogramm cplusplus continuous integration continuous deployment quality analyst information technology microsoft mississippi procedural language Arizona California Illinois Michigan New York