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Mark Edward Decker - Senior IT Infrastructure Project Manager

[email protected]

Location: Austin, Texas, USA

Relocation: no

Visa: USA CITIZEN

Resume file: Mark_Decker_TPM_Resume_1777484496155.pdf Please check the file(s) for viruses. Files are checked manually and then made available for download.

MARK DECKER Senior Technical Program Manager Cross-Functional Program Delivery Engineering Execution Round Rock, TX (512) 317-2443 [email protected] linkedin.com/in/markdecker PROFESSIONAL SUMMARY Senior Technical Program Manager with 20+ years independently owning end-to-end program lifecycle in large-scale, matrix engineering organizations. Proven record authoring program charters, defining OKRs, managing risk registers, and driving cross-team delivery cadence from quarterly planning through launch readiness. Deep technical fluency in cloud infrastructure, SDLC, and DevOps enables rapid triage of technical escalations and informed trade-off discussions with VP/Director/C-Level stakeholders. Skilled change management practitioner who designs rollout plans, monitors adoption metrics, and resolves misalignments. Certified Scrum Master with agile, ITIL, and continuous improvement experience. CORE COMPETENCIES TPM PROFICIENCY AREAS Program Charter & OKRs Stakeholder Management Change Management Risk & Dependency Mgmt Technical Judgment Cross-Functional Execution Portfolio Management Continuous Improvement Escalation & Governance Agile / Scrum / SDLC PROFESSIONAL EXPERIENCE State of Texas Employees Retirement System (ERS) | IT Infrastructure Business Analyst & Program Manager (Contract) Mar 2025 Mar 2026 Austin, TX Independently authored program charters and delivery plans for 5 concurrent engineering work-streams: 90 AIX server upgrades, Windows 10 11 migration (~500 notebooks), Windows Server 2012/2016 2022 upgrades (~191 servers), M365 deployment (500 users), and ProLaw platform upgrade each with defined scope, milestones, risk registers, and OKRs. Led Disaster Recovery program migration (AWS Azure), coordinating cross-team dependencies across infrastructure, security, and operations; designed phased rollout with full replication, backup, and recovery testing checkpoints. Executed change management for SDLC-aligned security remediation programs (CIS hardening, Cross-Site Forgery remediation, TLS upgrades, NIST Assessment, Symantec BGW web filtering) developed impact analysis, managed vendor partners, and tracked adoption milestones. Delivered regular program health dashboards and status reports to VP/Director leadership, maintaining transparency into risks, dependencies, and program pivots. Managed contract governance for 75 HP printer renewals, 10-year Data Center contract renewal, and SFTP platform migration (FIMS Globalscape) triaging technical and vendor escalations independently. Tesla (Gigafactory Texas) | Senior Technical Program Manager Data Center Build (Contract)Jul 2024 Mar 2025 Austin, TX Owned full program lifecycle for a $5.8B Gigafactory data center build delivering a 400Gb AI backbone one of the most complex multi-vendor technical programs in the region. Defined program phasing, dependency maps, and sequencing across 200+ fiber/copper installation technicians and Arista server installation teams; maintained delivery cadence with milestone checkpoints and launch-readiness gates. Triaged technical issues across MMF/SMF fiber runs, terminations, and OTDR/power meter validation; resolved crossteam tooling and process conflicts to maintain schedule. Produced senior leadership program health reports and represented the program team across executive touchpoints, communicating technical trade-offs and risk mitigations clearly. Manpower Group / Experis IT (Dell Account) | National Account Director Engineering Transformation Programs Dec 2021 Apr 2024 Austin, TX Aligned cross-functional resource capacity to program delivery commitments across Dell engineering roadmap cycles; drove $15.5M in 2022 revenue (President's Club) by embedding structured program delivery across digital transformation and hyper-converged infrastructure programs (VMware NSX-T, EMC). Dell Inc. (via Experis) | Technical Program Manager Infrastructure Services (Contract)Jan 2017 Dec 2021 Round Rock, TX Served on Change Management Review Board; authored SOWs and governed CRQ change management workflows maintaining SDLC hygiene across large-scale infrastructure programs. Program managed Dell NTT Data divestiture, EMC Hopkinton data center closure (582 applications migrated to Austin), and 36-node F5 8950 cloud load balancer migration; maintained detailed dependency maps, risk registers, and VP/Director-level status reporting. Independently managed cross-team escalations and post-incident reviews, resolving tooling and process issues that impacted engineering execution. SunPower Inc. (via Aerotek) | Senior Global Program Manager O&M (Contract)Jan 2015 Feb 2016 Austin, TX Program managed global deployment of 70+ Juniper Firewalls and migration of 350+ servers to a new domain, coordinating cross-regional engineering teams; tracked milestones, risks, and dependencies across IBM Maximo Oracle integration, McAfee EPO A/V installs, and SolarWinds patch management. Dell Inc. (via Apex Systems) | Program Manager Infrastructure Technology (Contract)Jan 2012 Jan 2015 Round Rock, TX Led $16M global factory infrastructure upgrade (Dec 2013) and major data center move (Illinois Texas; 22 applications, 156 servers) full end-to-end delivery ownership including phasing, resourcing, and governance. Program managed PCI compliance initiative (189 apps moved behind firewall), Dell Wi-Fi refresh ($7.5M, worldwide), and EOL refresh of 1,698 Windows 2003 servers defining improvement metrics and checkpoints for each program phase. Dell Inc. | Program Manager Strategic Accounts 2009 2012 Round Rock, TX Grew Ford/Dell account from $45M to $225M by leading structured program delivery across 78 global project managers overseeing cross-team dependencies, resource allocation, and executive stakeholder reporting. Developed ASN Automated Shipping Notification tool, translating business requirements into a scalable technical solution that provided real-time global order visibility. Dell Inc. | Global Service Delivery Manager GE & NBC 2007 2009 Round Rock, TX Managed $750M in combined annual accounts; negotiated landmark $1.2B 3-year Dell/GE contract requiring executive stakeholder alignment across finance, engineering, and product leadership. Built 12-person global delivery team and created GE Global Pro-Support Management System; recipient of Dell CE Services Award. EARLY CAREER Broadwing Communications (L3) Technical Network Manager; designed CNN's national network architecture. Cisco Systems (Netsolve) IP Customer Router Engineer; managed Home Depot's national router infrastructure. M.E.D. Computers Founder/President/Network Engineer. EDUCATION Post-Graduate Certificate in Data Science & Business Analytics UT Austin McCombs School of Business, 2025 26 Digital Transformation Dartmouth College, 2025 Customer Analytics Wharton School of Business, 2025 BA, Computer Information Systems University of Texas at Austin CERTIFICATIONS & TECHNICAL SKILLS Program / Delivery: Certified Scrum Master (CSM) PMP3 (Dell) ITIL V2 & V3 Google PMP Certificate Agile Enterprise Delivery Cloud / Infrastructure: Microsoft Azure Cloud Essentials SC-900 MCSE CCNA/CCDA CNE/CNA CompTIA A+ & Network+ Fiber Optic & Copper Certifications Data / AI: Google Data Analytics & Python Oracle Generative AI Power BI Tableau Machine Learning (Great Learning) Tools: Jira MS DevOps SharePoint Azure AWS VMware NSX-T ServiceNow IIBA CBAP Keywords: cprogramm business analyst artificial intelligence business intelligence information technology container edition ffive hewlett packard microsoft mississippi South Carolina Texas Utah Wisconsin