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Lavanya - Scrum Master

[email protected]

Location: Houston, Texas, USA

Relocation:

Visa: H1B

Resume file: LAVANYA_MANJUNATH 1 Scrum Master_PM 2026_1780523507904.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

LAVANYA MANJUNATH Scrum Master | Business Analyst| Agile Coach [email protected] +1 832-559-0265 https://www.linkedin.com/in/lavanya-m-43133131/ Work Authorization: H1B Open to relocation (U.S.) SUMMARY: - Results-focused Scrum Master, Business Analyst and Agile Delivery with Near to 12 years of extensive experience driving strategic solutions initiatives in the Airline, Financial and Healthcare domains. Certified Scrum Master and PMP Trained. Trained and successfully implemented the SAFE & Disciplined Agile Development as Scrum Master & Business Analyst. Proficient in Agile frameworks (Scrum, Kanban, SAFe) and Waterfall methodologies. Years of hands-on JIRA experience spanning project configuration, board setup, workflow customization, JQL reporting, and dashboard creation used as the single source of truth across all sprint ceremonies, stakeholder updates, and cross-team dependency tracking. Strong expertise in facilitating Agile delivery across Product, Engineering, Data Engineering, Analytics, and business teams, ensuring alignment between strategic objectives and technical execution. Skilled in driving data-driven decision making through KPI tracking, delivery metrics, stakeholder collaboration, and continuous improvement initiatives. Experience supporting Analytics and AI-enabled business initiatives, helping organizations deliver innovative solutions, operational efficiencies, and measurable business outcomes. Experience working with Salesforce to support Agile delivery and enterprise system integrations. Assisted DevOps implementation for large scale development projects using SAFe framework. Successfully implemented the Agile Delivery Development Projects with Azure & AWS Cloud Services Integration. Collaborated with Product Owners, BAs, QAs, UX Designers to ensure MVP is identified and value items are prioritized. As BA in liaison between Users, Product Management, define Software Requirements and write detailed Functional Specifications. Managed the UAT process by performing smoke testing, defect management, communicating status, and conducting demos. Assisting the Team in defining and documenting a Change control process for ITSM. Encourage a CI/CD culture to improve the efficiency, scalability, stability, and security of digital solutions. Proficient in SQL, data warehousing, and ETL/ELT processes. Experience in writing User Stories, Product Backlog Items, relative sizing techniques, Release and iteration planning, Agile testing best practices, Velocity and Capacity estimating and planning. Involvement in all phases of Software Development Life Cycle (SDLC) and a committed Lean-Agile thinker focused on Continuous Improvement with a high Degree of Metric. TECHNICAL SILKS: - Project Methodology: SAFE Advance Scrum, Disciplined Agile Development, Spotify Waterfall, Agile-Scrum Well versed in Agile Techniques: ATDD, FDD, TDD, Continuous delivery, Continuous Integration Project Management Tools: JIRA, ASANA, Confluence, Rally, MS-Project, Salesforce, HP ALM, Azure Board, Workflow& UI Prototype Tools: MS office, MS Visio, Lucid Charts, Marvel, Balsamiq Agile Management tools: Version one, Rally, TFS and Pivotal tracker, Github QA Tools - Cucumber and Selenium CI Server: Jenkins, Travis, CI, Semaphore CI Databases: MS Access, MS SQL Server, MySQL, MS Project, MS Visio, MS Office, MS Access, SAP, MRP, Microsoft SQL Server Reporting Services (SSRS) Other IT Engineering Practices: TDD, XP, Lean, Kanban, CI / CD Deployments Certification :2015 Certified Scrum Master (CSM) EDUCATIONAL QUALIFICATIONS: - Masters of Business Administration (MBA) Auckland Institute of Studies, New Zealand 2014 Bachelors in Business Management University of Mysore, India - 2009 Client: United Airlines - Houston, Texas / Remote - May 2021 Present Sr. Scrum Master/Lead PROFESSIONAL EXPERIENCE: - Project: The project involved implementing Agile frameworks across multiple cross-functional engineering teams to accelerate software delivery, improve code quality, and streamline internal processes supporting airline operations and customer-facing digital products. Responsibilities: Ensure smooth running of Sprint Ceremonies and protect teams from any impediments Coaching new teams on Agile Principles and Frameworks and how best they can implement them in their day-to-day practice Implemented Scrum of Scrums to share team updates and ideas Running workshops and pairing with other scrum masters for idea generation and continuous learning Encouraged members in continuous learning through training so the team has T-shaped skilled set which made them flexible and high performing Facilitated Agile delivery of analytics and AI-enabled initiatives focused on operational efficiency, customer experience, and business intelligence solutions. Partnered with Product Owners, Data Engineers, Analytics teams, and business stakeholders to prioritize and deliver data-driven solutions aligned with strategic objectives. Coordinated cross-functional dependencies across Engineering, Analytics, and Platform teams to support predictive analytics, reporting, and intelligent automation initiatives. Leveraged delivery metrics, team performance data, and operational KPIs to drive continuous improvement and enhance delivery predictability. Collaborated with cross-functional teams to align Agile delivery with enterprise systems, including integrations with platforms like Salesforce for customer-facing applications. Managed dependencies and backlog items involving Salesforce-related workflows, ensuring seamless coordination between product, DevOps, and engineering teams. Implementing new techniques of XP for better Pair and Mob programming which resulted in better quality codes Held meetings with Stakeholders periodically to build shared understanding of the process and its improvement Tracked team progress and sprint health using JIRA and Azure Boards, flagging blockers early and keeping delivery on track across multiple concurrent sprints Worked directly with DevOps and platform teams to support pipeline deployments through Jenkins and Azure DevOps, helping the team release more frequently with fewer surprises Pulled sprint metrics such as velocity, burn-down, and cycle time from JIRA and surfaced them in Confluence dashboards so retrospectives were grounded in actual data Sat in backlog refinement sessions with Product Owners and UX Designers to break down large features into stories that developers could actually pick up and run with Worked with business SMEs to map out how airline operations workflows translated into system requirements, helping bridge the gap between what the business described and what the tech team built Ran sessions to tighten up the team s Definition of Done and Definition of Ready after noticing stories were getting pulled into sprints before they were truly ready, which was costing the team re-work mid-sprint Client: Evans Network of Companies - Schuylkill Haven, PA/Remote Jun 2018 Apr 2021 Sr. Scrum Master/ Business Analyst Project: An enterprise-level re-engineering project to redesign and modernize transportation management, driver onboarding, and payment processing systems for one of North America's largest freight carrier networks. The project included migration of legacy infrastructure to Microsoft Azure Cloud and integration of DevOps pipelines to enable scalable, real-time freight and carrier management capabilities. Responsibilities: Led Agile delivery of enterprise transportation management and payment processing systems, reducing driver onboarding time by 40%. A software product development project for Pearl Trading, aimed at building and enhancing trading and retail management systems across distributed global teams. The project focused on establishing Agile delivery practices, enabling faster feedback cycles, and delivering scalable solutions to support the company's trading operations across multiple geographies. Supported integration of transportation and payment systems with Salesforce to streamline driver onboarding and operational workflows. Worked closely with stakeholders to translate business requirements into user stories for Salesforce-enabled solutions. Supported Agile delivery of enterprise data modernization initiatives that enabled advanced analytics, operational reporting, and data-driven decision-making capabilities. Collaborated with Data Engineering, business, and technology teams to prioritize analytics requirements and ensure successful delivery of reporting and integration solutions. Facilitated planning and execution of data migration and analytics initiatives within Azure Cloud environments, ensuring alignment with business goals and operational metrics. Identified and removed impediments to improve team flow and delivery predictability. Shielded the team from external interruptions and scope creep to maintain sprint focus. Redesigned legacy driver and equipment onboarding and payment systems. Migrated infrastructure to Microsoft Azure Cloud and used Azure DevOps for release management. Led enterprise-wide Agile coaching initiatives aligned with SAFe principles. Supported UAT readiness and ensured acceptance criteria were met. Built out process flow and swimlane diagrams in Visio and Lucidchart to document current-state pain points and the future-state design, which helped get business sign-off faster Maintained a traceability matrix throughout the project so that every business requirement had a corresponding story, test case, and UAT sign-off, which kept audits clean Coordinated with data engineers on moving driver and payment data to Microsoft Azure, helping define migration rules and validating that the data landed correctly before go-live Pulled together monthly KPI reports covering velocity, defect rates, and release predictability and walked senior leadership through them so decisions were based on what was actually happening Client: Alaska Airlines- Seattle, WA Feb 2017 May 2018 Sr. Scrum Master/ BA Project: A product development and digital delivery program within Alaska Airlines' Content and Merchandising value stream, focused on building and enhancing customer-facing digital products and internal merchandising platforms. The project aimed at improving delivery speed, reducing cycle time, and aligning product roadmaps with customer experience goals across multiple Agile teams. Responsibilities: Lead two Scrum teams and one Kanban team, working with cross functional teams to reduce cycle time and improve quality of code Facilitated value-based prioritization exercises to ensure customer-centric clear delivery plans for product teams Introduced Mob Programming to the Content and Merchandising value stream. After 4 sprints of experiment, it was employed by the rest of the value stream Scrum teams. Supported Agile delivery of customer analytics and merchandising insight initiatives designed to improve digital customer experiences and business outcomes. Collaborated with Product Managers, Analytics teams, and business stakeholders to prioritize enhancements driven by customer behavior, operational data, and performance metrics. Facilitated cross-team coordination among Engineering, Analytics, and business teams to deliver data-informed product capabilities and reporting solutions. Running and Sharing regular operation system reports with senior staff as well as teams for continuous improvement Partnered with product and engineering teams to support customer experience platforms integrated with Salesforce, improving delivery efficiency and alignment with business goals. Establish best practices to product managers & owners to lead them in defining their Product Vision and Roadmap of multiple, complex programs Partnered with Product Managers to connect sprint work back to quarterly objectives, making sure the team understood why they were building what they were building and not just executing tickets Kept a running dependency and risk log in JIRA and Rally and brought those items into PI Planning conversations early so nothing blocked the team mid-increment Worked with QA to introduce BDD practices using Cucumber, which improved the quality of acceptance criteria and cut down the back-and-forth between dev and QA during testing Ran team health checks regularly and used what came out of them to focus coaching where it was actually needed rather than running the same retrospective format every single sprint Helped coordinate requirements across backend engineers, QA, and business stakeholders when the team was integrating with the airline s booking and loyalty APIs, keeping everyone on the same page about what needed to happen and when Client: Express Scripts- St. Louis, MO Mar 2016 Nov 2016 Scrum Master Project: A large-scale Agile transformation and software delivery project at Express Scripts, one of the largest pharmacy benefit management companies in the U.S. The initiative focused on modernizing internal systems and workflows, improving software quality, and transitioning the organization from traditional Waterfall delivery to a structured Agile model within a highly regulated healthcare environment. Responsibilities: Aided in the smooth transition from waterfall to Agile Instigated excellent resource management practices along with change management techniques Facilitated day to day scrum ceremonies Tracked project financials including budget, actual, forecast and earned value metrics based on which I provided input to Directors regarding overall project status and budget information Used JIRA as the single source of truth across all sprint ceremonies backlog refinement, sprint planning, daily standups, and retrospectives were all driven off the board rather than parallel spreadsheets or email threads Persuaded management in hiring temporary XP practitioners to come in and train our teams on XP practices for Quality improvements which eventually helped us cut costs by 35% Worked closely with clinical and operations SMEs to understand how pharmacy benefit workflows worked end to end, then translated those into requirements the development team could actually use Wrote business requirements documents and functional specs in Confluence that were detailed enough for the dev team but readable enough that business stakeholders could review and sign off without needing a translator Managed the defect lifecycle in HP ALM, running triage calls where needed to make sure bugs were prioritized correctly and not slipping through to the next sprint unaddressed Supported change management processes in line with ITIL practices, making sure change requests were properly reviewed and communicated before anything hit production Helped validate data for pharmacy claims processing by writing and reviewing SQL queries alongside the data team, catching data issues before they caused downstream problems Prepared project status updates and risk summaries for PMO and senior leadership using MS Project, keeping the reporting simple and focused on what decisions needed to be made Client: Pearl Trading Pvt Ltd - New Zealand Apr 2014 Oct 2015 Business Analyst/Scrum Master Project: A software product development project for Pearl Trading, aimed at building and enhancing trading and retail management systems across distributed global teams. The project focused on establishing Agile delivery practices, enabling faster feedback cycles, and delivering scalable solutions to support the company's trading operations across multiple geographies. Responsibilities: Acted as a facilitator between the Scrum team and the Product Owner/User Experience team. Facilitated sprint planning, daily scrum, retrospectives, stakeholder meetings and software demonstrations Implemented Continuous Improvement practices Lunch-n-learn, Hackathons, and Reading Clubs Worked with distributed teams Costa Rica, India and Denver Gathered requirements through stakeholder interviews and hands-on observation of how the team actually worked day to day, which surfaced gaps that formal documentation had missed Kept the backlog healthy in Pivotal Tracker by making sure stories were fully refined before sprint planning so the team was never sitting in a planning session trying to figure out what a story actually meant Ran sprint demos and made sure the right stakeholders were in the room, capturing their feedback on the spot and turning it into backlog items so nothing got lost between sessions Coordinated UAT with end users from initial test planning through to final sign-off, acting as the go-between for business and development when issues came up during testing Sent out weekly project updates using MS Project and the Office suite that kept everyone informed without overwhelming them, covering progress, what was coming up, and anything that needed a decision Keywords: continuous integration continuous deployment quality analyst business analyst artificial intelligence user interface user experience information technology golang hewlett packard microsoft mississippi Missouri Pennsylvania Washington