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Sudarkodi Muthiah - Technical Project Manager

[email protected]

Location: Fremont, California, USA

Relocation: No

Visa: H1B

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SUDARKODI MUTHIAH Technical Program & Project Manager | Telecom, VoIP, SIP, PBX & UCaaS | Agile & Waterfall Delivery (732) 802-7358 [email protected] https://www.linkedin.com/in/sudarkodi-muthiah/ Summary Technical Program and Project Manager with 18+ years of experience leading cross-functional teams, managing multimillion-dollar budgets, and delivering complex initiatives across telecom, VoIP, SIP, PBX, UCaaS, IP telephony and cloud transformation environments. Brings strong expertise in Agile and Waterfall delivery, change management, vendor management, requirements management, backlog prioritization, stakeholder alignment, and end-to-end program execution. Background includes Microsoft Teams and Cisco Webex platform modernization, voice encryption, network infrastructure, SIP trunk provisioning, call routing, SOW management, and operational readiness across clients including Alcatel-Lucent, with a track record of improving resource utilization by 20%, reducing release cycle costs by 50%, and maintaining 96% SLA compliance. Uses tools such as JIRA, Notion, AWS, and Microsoft EPM to drive structured execution, scalable delivery, and business-aligned outcomes. Experience Peer Consulting Resources Inc Remote Technical Project Manager 11/2019 - Present Led telecom modernization initiatives spanning VoIP, SIP, PBX, and UCaaS and IP telephony environments, gathering 50+ documents and mapping 20 legacy workflows to define project scope, business requirements, and key deliverables in JIRA Converted business needs into 50+ user stories, process flows, and customer journey maps, applied change management principles to support governance, scope clarity, and cross-functional coordination across telecom business, product, engineering, and operations teams Evaluated 30+ processes; identified 10 inefficiencies. Collaborated with System Integrators on vendor management, SOW reviews, risk mitigation, and transition planning for telecom operations Led 15 stakeholder sessions to align telecom requirements, delivery milestones, dependencies, and implementation priorities for Microsoft Teams, Cisco Webex, and Zoom Phone voice platform transformation programs Validated 100% of System Integrator deliverables against SOW requirements, ensuring alignment with business goals, operational readiness, change control standards, and telecom service requirements Coordinated with 10+ cross-functional business and technical teams to define implementation plans, manage handoffs, track dependencies, and support delivery readiness for new network infrastructure and IP telephony capabilities Managed telecom project backlog, evaluated stakeholder requests, conducted impact analysis, and prioritized issues by urgency, service impact, and business value to support SLA targets and delivery governance Led stakeholder meetings with structured agendas, requirement reviews, and data-driven discussions to align scope, timelines, governance needs, and operational priorities across telecom projects Closed critical requirement gaps through proactive follow-ups with IT and business stakeholders, maintaining end-to-end traceability from business need through testing and implementation for telecom platform changes Partnered with engineering and vendor teams on resource planning, SOW coordination, dependency tracking, risk management, and delivery coordination to keep telecom and cloud programs aligned with transformation goals Tata Consultancy Services | Client Alcatel-Lucent Chennai, India Technical Project Manager 03/2010 - 10/2019 Led cross-functional teams of up to 25 members to deliver 6+ product releases on time and within budget, enhancing delivery efficiency by 20% using agile methodologies and tools like MS Project and Jira Enhanced resource utilization by 20% across three concurrent projects using Microsoft EPM tools in collaboration with technical managers Developed training and mentoring programs on Voice Encryption, Alcatel-Lucent UCaaS, and SIP, implementing an offshore model that cut product release costs by 50% Created custom Python automation tools to streamline unit testing, improving departmental KPIs by 25% and boosting software reliability Managed and maintained project backlogs using JIRA, overseeing 20+ sprint cycles to enhance product delivery efficiency by 30%, increasing customer satisfaction by 15% Facilitated communication between 20+ stakeholders, ensuring alignment and transparency throughout project lifecycles, contributing to a 95% project success rate Developed and managed comprehensive project plans, risk assessments, and resource allocations resulting in a 15% reduction in project risks and a 10% increase in stakeholder satisfaction for Alcatel-Lucent client Experience Tata Consultancy Services Chennai, India Team Leader - Development 03/2010 - 12/2013 Led the technical direction and collaborated with developers to bridge requirement gaps, resulting in a 20% reduction in development time, 10% fewer post-release issues, and improved software quality Designed and implemented a robust PBX node setup with SBC, enabling efficient unit testing and reducing turnaround time for new functionalities by 20% Championed clear communication by establishing and maintaining SDLC documentation, minimizing development errors by 10% Alcatel-Lucent Enterprise Chennai, India Senior Software Engineer 08/2006 - 02/2010 Diagnosed and resolved 95% of critical customer tickets by implementing a strategic voice encryption mockup project, improving customer satisfaction Improved system stability by 20% through lab simulations, Wireshark debugging, thorough code reviews, and rigorous unit testing with SIP soft phones and SIP Inspector Maintained high customer satisfaction while efficiently managing >15 major weekly tickets, consistently exceeding SLA targets by achieving a >96% success rate Volunteering Value Aligners Cyber Security Project Manager Intern - Unpaid 02/2026 - 05/2026 Increased team efficiency by 85% by assigning 35 tickets weekly, utilizing Jira for workload management and prioritization Produced daily standup reports for manager, summarizing key blockers and progress using AI notetaker summaries Facilitated cross-functional coordination between development, QA, Product, and Sales teams to reduce blockers by 30%, using Slack and Notion for task tracking School Volunteering Assistant 10/2022 - 05/2024 Supported school events, fundraising, and community engagement Mentored 50+ learners at ITExperience, Inc. in Python and career development CERTIFICATIONS AND COURSES IBM Skills Build: Build your own chatbot (2026) - Core competency in AI concepts, including Generative AI and LLMs IBM Skills Build Artificial Intelligence Fundamentals (2024) - Applied experience in conversational AI design and deployment AWS Certified Solutions Architect (2022) - Validates expertise in designing distributed systems and managing core services like EC2, S3, and RDS Professional Scrum Master 1 (2020) - Certified mastery of Agile/Scrum frameworks, backlog refinement, and sprint orchestration Meta Back-End Developer Certificate with Django (2023)- Technical depth in Django and REST APIs, bridging the gap between project management and backend engineering Google IT Automation with Python (2021) - Professional validation of advanced scripting, configuration management, and the use of Python for operational efficiency VTF Penetration Testing Internship (2020)- Technical foundation in identifying vulnerabilities and securing enterprise assets VTF Cloud Security Associate Internship (2020) - Demonstrated hands-on application of security protocols within cloud environments Special category prize in Assistants API and Trulens Hackathon Developed an AI-powered virtual assistant that earned a prize for its innovative approach and practical application of AI in improving user experience. Best LTF from TCS L&D team Awarded for excellence in technical mentorship and implementing an offshore training model that achieved 50% cost savings per release cycle and a 20% increase in resource utilization KEY ACHIEVEMENTS Runner-up in AWS Gen AI project challenge Distinguished for developing a scalable generative AI solutions leveraging AWS Bedrock and LLM concepts Award of Excellence from Alcatel-Lucent client Honored by the client for technical leadership in resolving 95% of critical customer tickets through a strategic voice encryption mock up, directly improving system stability by 20% Skills Project & Delivery: Program management, Project governance, PMO support, Project planning, Budget tracking, Risk management, Requirements gathering, Stakeholder management, Agile delivery, Waterfall delivery Technologies & Tools: JIRA, Notion, Linear, Microsoft EPM, MS Project, Python, GitHub, Wireshark, SIP Inspector Cloud & APIs: AWS, Cloud platforms, REST APIs, Serverless, Platform modernization, Digital transformation, Bedrock, GCP, Gen AI Telecom & RTC: VoIP, SIP, RTP, SRTP, PBX systems, UCaaS, Voice encryption, Telecom operations, Telecom provisioning Leadership: Cross-functional leadership, Team coordination, Resource allocation, Dependency management, Executive communication, Business impact reporting Education College of Engineering Guindy, Chennai, India Master of Technology in Information Technology - 2006 Anjalai Ammal Mahalingam Engineering College Thiruvarur, India Bachelor of Engineering in Computer Science - 2003 Keywords: quality analyst artificial intelligence sthree information technology microsoft mississippi