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Asif Shaik - Oiffce365 Admin

[email protected]

Location: Dallas, Texas, USA

Relocation: no

Visa: H1B

Professional Summary: Around 12 years of extensive experience of Office 365 Administration, End-User support and Migration. Experience in design, implementation and configuration of Office 365, MS Exchange Server, Skype for Business, SharePoint online and Power Apps. Excellent understanding of Exchange Online Configuration and Email migration, AD synchronization. Expert in Microsoft Exchange technologies Exchange 2010, 2013, 2016 as well as Office 365, Microsoft Lync 2010 and 2013. Lync and Skype online Configuration and installation on Client machines. Well versed in assisting Office 365 customers with configuration of on boarding tools and processes, Initial setup of Office 365 (Mail Flow, Office installations, basic tasks when starting with Office 365). Experience working with SharePoint development tools such as InfoPath, MS Flow, MS PowerBi, MS PowerApps. Experience in Managing Teams, worked on Creating Team Channels, M365 Teams group. Created Teams retention policies, Worked on Teams calling issues, end user support. Worked on Teams licensing, quality issues. Created DLP custom policies. Managed Intune, AirWatch. Enrolled devices and provided support to end users. Converted resource mailboxes into Teams Conference rooms. Configured Crestron devices. Supported end user issues with Teams, Created knowledge documents for Teams. Extensive experience in Configuring Windows 10 settings for new Builds and reconfigurations. Proficient in utilizing PowerShell and well as the Lync control panel to enable users, set and check polices, monitoring services and creating replications. Experienced in assisting staff Iron port and Exchange 2013 system maintenance, configurations, upgrades, installations and troubleshooting for production and non- production environments. Have worked extensively in end user support environments providing professional support to the customers and computer users, detecting flaws in the computer hardware, software and other equipment. Implementation of PowerShell scripts to efficiently fix errors for the customer's support teams found through the Active Directory environment. Good Understanding of AD Attributes, LDAP Queries, PowerShell Scripting to Modify AD Attributes, Group Policy Analysis, GPO Configuration Trouble shot issues related to Forefront Identity Manager. Tracked incoming\outgoing mail and troubleshoot mail flow issues using message trace. Experience in with Virtualization technologies like installing, configuring, VMware, vSphere. Using VMware vCenter, created Datacenter Environment by creating VMware clusters, adding ESX hosts in the clusters, and implemented HA and DRS. Resolved technical issues for clients in person, on the phone and through e-mail. Resolved connectivity issues for remote users while managing upgrades, backups, server configuration, remote mail, security, virus protection and software troubleshooting. Skilled at the installation and configuration of hardware and software components of networking environments including Cisco routers, switches, firewalls and VPNs. Supported Offline Address book, Calendaring, and free busy related issues. Proficient in troubleshooting issues with Outlook, Exchange server, ActiveSync, mail delivery issues and OWA. Proficient in Public Folder creation, replication and rights assignments. Experience monitoring message queue and performing Exchange backup and restore. Added user accounts, fixed issues with users and the monitored usage on multiple applications. Knowledge of Cisco LAN technologies, Switches, Cables, Bridges. Experienced in Creating and managing Mailboxes, Distribution Lists, and Public Folders. Ability to make decisions and manage time effectively to a deliver plan on schedule. Strong perseverance and diligence towards attaining challenging goals and effective time management. Good communication skills, interpersonal skills and proven ability to perform both as an individual and as a team player. Skills Summary: Application Systems SharePoint 2010-2016, Microsoft Office products 2003-2016, VMware ESX/ESXi, TCP/IP DNS/WINS DHCP, Lotus Notes, Office 365 Pro Plus, Office 365 Pro Plus, Microsoft forefront identity manager, VMware, VSphere 3.5/4.1/5.0, Workstation, ESX Server 3.5, Cisco Switches, firewalls, .NET, VS.NET 2005 Active Directory Administration GPO (GROUP POLICY OBJECT), Domain Controllers, OU (ORGANIZATIONAL UNIT) Server Administration MS Windows Server, MS SharePoint Server, MS Office Communication Server, PowerShell Scripting, Hyper-V Server Administration Office 365 products Active Directory, Lync, Skype for Business, Yammer, Azure Active Directory, PowerShell, Microsoft Office products 2003-2016, Microsoft FastTrack Operating Systems Windows XP, Windows 7, Windows 8, 8.1, Windows 10, Microsoft Server 2008, Microsoft Server 2012,Mac OSX, Intune, Android, iOS, blackberry devices Virtualization Tools vSphere 4.x and 5.x, vCenter, VMware Update Manager, FT, HA, DRS, DPM, vMotion and Storage vMotion, SRM, ThinApp, VMware Workstation, P2V/ V2V Conversion, Citrix Xen Server, Hyper-V and SAN-backed applications and legacy hardware. Routing Protocols RIP, RIP2, IGRP, EIGRP, OSPF, OSPFV3, BGP, ISIS, IPV6 address, and CLNS address Networking LAN , WAN concepts, routing and switching, configuring inter- VLAN communication. Detailed Experience: JUNE 2022 PRESENT M365 ENGINEER Client: BCBSM Location: DETROIT, MI Administering M365 policies and deploying Office apps add-ins. Deployed custom add-ins in Office apps admin center. Troubleshooting and resolving end users Office apps related issues. Office 365 tenant administration includes exchange server administration. Created PowerShell scripts to automate tasks such in Exchange Online. Managed Exchange Online Mailboxes, users mailboxes, resource mailboxes. Resolved post migration issues such as permissions, Calendars. Provided support on SharePoint Online issue, creation of team sites, manage permissions. Created MS Teams Channel, setup policies. Provided support for OneDrive implementation, resolved user issues in OneDrive post migration. Resolved MFA sign-in related issues, device issues in Intune. Migrated user mailboxes, Shared mailboxes and resources, conference room mailboxes from Exchange 2016 to Office 365. Install/Manage Monthly Exchange Security updates to keep Exchange Servers healthy. Created several Transport rules, Accepted domains in Exchange Online. Setup circular, verbose logging on Exchange databases. Manage SMTP relays, allow/deny SMTP routes to external vendors. Setup Disaster recovery process for Exchange servers. Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations. Provided support on incoming\outgoing mail and troubleshoot mail flow issues. Enrolled devices via Intune and provided support to end users for related issues. Created Retention policies, Archive policies in M365 admin center. JULY 2021 --- JUNE 2022 OFFICE 365 ENGINEER Client: NAIC Location: Kansas City, MI Responsibilities: Migrated Public Folders using BitTitan from Exchange 2013 to Office 365 and converted them to shared mailboxes. Migrated user mailboxes, Shared mailboxes and resources, conference room mailboxes from Exchange 2013 to Office 365. Migrated Contacts and created M365 groups in O365. Involved in Planning, deploying and migrating user mailboxes from Exchange 2013 to Office 365 to create a hybrid deployment for the business. Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations. Provided Post migration support for the end users. Created Archive databases for on-premise Exchange 2013. Created Retention policies, Archive policies for the entire tenant. Created several transport rules in Mail flow after Office 365 migration. Resolved post migration issues such as permissions, Calendars and Public folders. Setup DMARC,DKIM records to prevent email phishing, signature for outbound emails. Used PowerShell scripts to automate tasks such as creation of user accounts, shared accounts and distribution lists. Setting up policies to new users. MAR 2021 JUNE 2021 Office 365/Exchange Operations Engineer Client: Ameriprise Financial Location: Minneapolis, MN Responsibilities: Managed Exchange 2016, created users, resource mailboxes. Assigned and revoked licenses to user accounts for services within Office 365. Resolved post migration issues such as permissions, Calendars and Public folders. Used PowerShell scripts to automate tasks such as creation of user accounts, shared accounts and distribution lists. Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling. Configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and troubleshoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues. Utilized ProofPoint for SMTP hosting, email routing. Created Policies,mail conditions, Added/Removed domains in Proofpoint. Ran PowerShell scripts and command lets which include creating mailboxes, editing distribution lists, running usage reports, adding and removing access to mailboxes, auditing and restoring of mailboxes. MAR 2020 FEB 2021 Office 365 Engineer Client: State of Connecticut Location: Hartford, CT Responsibilities: Involved in Planning, deploying and migrating user mailboxes from Exchange 2013 to Office 365 to create a hybrid deployment for the business. Migrated user mailboxes, Shared mailboxes and resource mailboxes from Exchange 2013 to Office 365 Troubleshoot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations. Provided Post migration support for the end users. Created Archive databases for on-premise Exchange 2013. Created Retention policies, Archive policies for the entire tenant. Created several transport rules in Mail flow after Office 365 migration. Resolved post migration issues such as permissions, Calendars and Public folders. Used PowerShell scripts to automate tasks such as creation of user accounts, shared accounts and distribution lists. Setting up policies to new users. Attended the design meetings to understand actual requirement, which is the crucial step, which affects the quality of the design. Troubleshot client connectivity using remote connectivity analyzer, Traceroute, and message tracing to resolve issues. Participated in customer interaction sessions from a technical standpoint and interact with the clients to understand the requirements. Ensured software development process and standards in project. Resolved issues and assisted the client relationship management for delivering an effective product by providing production support. AUG 2019 JAN 2020 Office 365 Consultant Client: ALCOA INC Location: Pittsburgh, PA Responsibilities: Worked with the Alcoa s team to define data classification scheme for sensitive information types, retention labels, sensitivity labels and Azure Information Protection labels within the Office 365 environment. Enabled the ability to classify documents and data to conform with company s Privacy programs. Implemented Azure Information Protection (AIP) to align with new data classification of Company s primary applications in Office 365 such as Word, Excel, PowerPoint, OneDrive, SharePoint. Developed and implemented the policies within the O365 online tenant. Implemented the labeling of documents and emails using the Public, General, Confidential, Highly Confidential, and Critical categorizations, consistent with the definitions and requirements in the Data Classification Standard. Executed full software development life cycle (SDLC). Developed layouts and documentation to identify requirements and solutions. Documented and maintained software functionality. Deployed programs and evaluated user feedback. Ensured software is updated with latest features. Oversaw the development of documentation. Worked closely with clients and cross-functional departments to communicate project statuses and proposals. Analyzed data to effectively coordinate the installation of new systems or the modification of existing systems. Provided guidance/training and education to security operations teams for associated products. JUNE 2017 JULY 2019 Office 365 Administrator Client: DTE ENERGY Location: Detroit, MI Responsibilities: Provided System Administration for Exchange 2016, SharePoint online, OneDrive for Business, Skype for Business, Yammer and all related O365 technologies such as Power Bi and Power apps. Used PowerShell regularly to automate tasks such as creation of user accounts, shared accounts and distribution lists. Setting up policies to new users such as email quota storage, Enabling MFA. Worked closely with our Network Security team in identifying Spam, Phishing emails and removed them from user accounts through PowerShell. Use of message trace for troubleshooting and resolving issues with internal and external emails, missing emails. Upgraded office pro plus for more than 10000 users. Used SCCM, Intune to manage computers and push software remotely. Upgraded and Maintained all patches for Windows 10. Applied patches, service packs, and security updates to servers. Created, modified and managed access for groups of users and servers. Worked closely with the firewall and security team to open ports and set rules for functionality. Performance monitoring on the overall utilization of the cluster. Verified contents of migrated folders to ensure consistency post migration. Created equipment as resources and used PowerShell to make it available in the Global Address list. Administered user and group accounts. This includes user password resets, user creation and deactivation, user and group recovery from accidental deletion, user group creation, and membership management Administered the Domain Name Server (DNS). The DNS is tied to the directory, and the operation of the directory service is based on a properly functioning dynamic DNS infrastructure Provided operational support and troubleshooting for Lync users, VoIP number assignments and User setup. Analyzed server health and replication reports to assure that systems were running at the expected optimal performance. Performed administration tasks, including Active Directory issues, server and database maintenance, deletion, creating Note ID's, password resets and client configuration. Install and configure users with VPN access & remote access Experience with System Center Configuration. Implemented process to create DLP policies for data existing in Exchange Online, SharePoint Online and OneDrive for Business. Provided technical support for 18000 skype for business users. Provided server administration support for operating system upgrades and well as system patch management and maintenance. MAR 2016 JUNE 2017 Office 365 Administrator Client: MUFG Location: JERSEY CITY, NJ Responsibilities: Assisted in Migration 2050 user mailboxes to office 365. Managed Exchange 2016, created users, resource mailboxes. Assigned and revoked licenses to user accounts for services within Office 365. Enabled test users to skype for business online and tested their functionality. Enabled all users for licenses for Skype for Business and enabled polices and conferencing. Served as a 2/3 level escalation point for problem and resolution with Lync client and server. Fixed synchronization errors for Active Directory, SMTP and GUID and Immutable ID issues. Utilized Sync for mobile device connectivity for users both on premise and in Office 365environment. Created DLP policies for enterprise organization of 5,000 users. Troubleshot client connectivity using remote connectivity analyzer, Traceroute, and message tracing to resolve issues. Monitored and addressed trouble tickets and service requests submitted to the Lync team, Performed Lync 2013 performance testing. Migrated Blackberry, Android devices using Intune. Fixed synchronization errors for Active Directory, SMTP, GUID and Immutable ID issues. Utilized Sync for mobile device connectivity for users both on premise and in Office 365 environment. Troubleshot Azure services synchronization with on premise AD and resynchronized using the Azure tools. Maintained system documentation logs and assisting in troubleshooting and diagnosis of system problems. Managed Symantec Mail Security for SMTP and configure multiple policies as a requirement of business. Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves. Provided support and maintenance of Microsoft Office Outlook Web Access and Microsoft Office Outlook E-mail, Calendaring & Scheduling. Configured email client with office 365 email address, configured mobile phones with email clients, shared calendars and trouble shoot issues related to sharing, experience with Office 365 Pro Plus troubleshooting issues. MAR 2015 FEB 2016 Office 365 Administrator Client: ALL STATE Location: Northbrook, IL Responsibilities: Successfully worked on the migration of Exchange 2013 environment to Office 365. Troubleshot Exchange Server and Outlook connectivity issues after migrations checking user profiles and outlook configurations. Managed user accounts through the Exchange Admin Center and Office 365 admin portal. Successfully migrated 1200 user mailboxes from Exchange 2013 to Office 365 to create a hybrid deployment for the business. Prepared migration plans for Exchange 2013 environment that encompassed readying AD for user synchronization and migration. Providing one on one assistance to the end user regarding the technical flaw, either by phone, mails, or in person. Performed Certificate renewal on Lync 2010 and 2013 Servers. Administered Windows Server roles and features in connection with the Exchange 2013-Office 365 hybrid environment. Deployed DirSync services for directory synchronization with on premise Active Directory. Ran PowerShell scripts and command lets which include creating mailboxes, editing distribution lists, running usage reports, adding and removing access to mailboxes, auditing and restoring of mailboxes. Responsible for TCP/IP, DNS, DHCP and basic network troubleshooting. Responsible for windows Server s installation, configuration and introduction of servers into the network. Created and Assisted users with computer Outlook 365 issues, remote assist users when needed, upgraded user phones with mail upgrades as needed. Used Azure AD Connect for directory synchronization and federation with ADFS 3.0.Performed Windows updates on all servers within environment. User and support guide and performed Lync on-call weekly duties like access and voicemail issues. Administered Windows Server roles and features in connection with the Exchange 2013-Office 365 hybrid environment. Implemented GPO's, distribution groups and security groups via Active Directory on Microsoft Server 2008/2012. Created batches for user mailbox accounts and moved them via PowerShell scripting to the new environment. Supported migration issues as 3rd level support resolving escalated Exchange issues. Monitored, managed and troubleshoot using tools such as perfmon, protocol logs, event viewer, MMC, exchange management shell, PowerShell, message tracking tool, regsvr32. JUL 2014 DEC 2014 Systems / Exchange Administrator Client: IRIS Location: Hyderabad, INDIA Responsibilities: Duties included troubleshooting all 2nd and 3rd Level email, SPAM and Outlook client related issues. Administration, Troubleshooting and Monitoring of Microsoft Exchange 2010 mail server. The setup consisted of about 10, 000 mailboxes across the globe. Worked and managed Operating System upgrades within the environment from Windows Server 2008 to Windows Server 2012. Migrated over 700 mail accounts from Lotus Mail. Created new OU's, shared mailboxes, security groups, distribution groups. Supported customers having MS Outlook and Active Directory issues. Executed Server health checks for proactive monitoring and maintenance of messaging infrastructure. Performed critical changes and performance tuning on messaging servers. Managed messaging environment with Exchange Server 2010 & Blackberry servers in various locations. Ensured highest availability of mail servers, monitoring exchange message routing, database backup and troubleshooting. Administered in place Lync 2010 deployment. Remedied issues with user logons, latency, and service availability within Lync. Added additional from End server to increase availability for Lync. Troubleshot issues with Outlook connectivity, ADFS and DirSync communication. Handled tickets that were submitted in relation to the Exchange environments. Troubleshot & Administered mail routing / mail flow. Education: Bachelor s Degree in Computer Sciences and Engineering from Jawaharlal Nehru Technological University, Hyderabad, AP, India Keywords: business intelligence active directory information technology microsoft mississippi Connecticut Idaho Illinois Michigan Minnesota New Jersey Pennsylvania