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BHARATH CHIDIRALA - IT Support specialist

[email protected]

Location: Madison, Wisconsin, USA

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Bharath Chidirala United States | +1 (630) 362-8598 | [email protected] SUMMARY Detail-oriented IT Support Technician skilled in providing Tier 1 technical support for Windows 11, macOS, Microsoft 365, and cloud-based business systems in hybrid environments. Adept at troubleshooting hardware, software, account access, and connectivity issues, managing asset inventory, onboarding/offboarding, and leveraging AI productivity tools to optimize support efficiency and documentation. SKILLS Operating Systems: Windows 11, Windows 10, macOS, Windows Server, Linux (Ubuntu, RedHat) Identity & Access Management: Microsoft Entra ID (Azure AD), Active Directory, Group Policy, account provisioning, access management Productivity & Collaboration: Microsoft 365, Teams, Outlook, Exchange, OneDrive, SharePoint, NetSuite, conference room technology, VoIP Networking & Connectivity: TCP/IP, DNS, DHCP, VPN, Wi-Fi, Ethernet, network troubleshooting Endpoint & Device Management: Endpoint patching, antivirus monitoring, mobile device management (MDM), asset inventory, device deployment, hardware lifecycle, imaging Ticketing & Documentation: ServiceNow, Jira, knowledge base creation, SOPs, technical documentation Automation & Scripting: PowerShell, Bash AI & Productivity Tools: Microsoft Copilot, Claude, AI productivity tools General IT & Support: Hardware troubleshooting, printers, peripherals, onboarding/offboarding, vendor coordination, customer service, problem-solving, cross-functional collaboration PROFESSIONAL EXPERIENCE IT Support Technician - Kaiser Permanente, Denver, CO | May 2025 - july 2026 Delivered Tier 1 technical support for Windows 11, macOS, Microsoft 365, and mobile devices, resolving 100+ end-user tickets within SLA using ServiceNow and Jira. Provisioned and deprovisioned user accounts in Active Directory and Microsoft Entra ID (Azure AD), supporting onboarding/offboarding and enforcing access management best practices. Administered Microsoft 365 suite including Teams, Outlook, Exchange, OneDrive, and SharePoint; managed permissions and supported seamless collaboration across remote and onsite users. Troubleshot hardware, software, VPN, Wi-Fi, and printer connectivity issues for PC and Mac endpoints, improving user satisfaction and reducing downtime by 25%. Maintained IT asset inventory, performed device deployment, recovery, tagging, and lifecycle tracking, ensuring accurate records and compliance with company standards. Authored technical documentation, knowledge base articles, and SOPs; adopted AI productivity tools (Microsoft Copilot, Claude) to streamline support workflows and enhance documentation quality. IT Support Technician - Fidelity Investments, Bangalore, India | Jun 2021 - Sep 2023 Provided remote and onsite technical support for enterprise hardware, including troubleshooting Windows Server, Linux, and network connectivity issues in high-density environments. Executed hardware deployments, device imaging, and asset tagging, supporting onboarding/offboarding and maintaining accurate inventory for 500+ devices. Managed Active Directory user accounts, group policies, and permissions, ensuring secure access and compliance with IT procedures. Diagnosed and resolved hardware failures on desktops, laptops, and peripherals; escalated advanced issues to senior IT staff and coordinated with vendors for warranty replacements. Documented troubleshooting steps, created SOPs, and contributed to internal knowledge base, improving team efficiency and reducing repeat incidents. Supported endpoint patching, antivirus monitoring, and OS updates, maintaining endpoint health and minimizing security risks across the organization. CERTIFICATIONS Cisco Certified Network Associate (CCNA) - In progress EDUCATION M.S in computer science| October 2023 December 2025 Concordia university wisconsin Keywords: artificial intelligence active directory information technology Colorado Idaho Wisconsin