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Anudeep Raj - Pega Lead System Architect, Pega PRPC

[email protected]

Location: Jersey City, New Jersey, USA

Relocation: Open

Visa: H1B

Resume file: Anudeep G_Pega V1.2_1787322033019.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Anudeep G 703-972-2499 Ext: 776 Professional Summary: Anudeep Gaddipati is a Certified Pega Lead System Architect with 14 years of well-honed experience in developing and executing projects in Pega BPM practice. He has been part of multiple teams responsible for analysis, design, and development of applications on Pega RULES Process Commander. knowledge of major Pega products beyond the PRPC base platform, including CRM, Case Management, Dx API, Decisioning, Cloud, and industry frameworks. Active management and support expertise across all aspects of project implementation, including solution design, issue diagnostics , performance analysis and application development. Collaborate with peer solution architects and the Pega COE to adhere to architecture compliance guidelines, security requirements, and design and development standards across the application. Provide technical leadership in the design, development and maintenance of solutions and integrations configured and built on the Pega platform. Balance hands on coding, implementation, integration, development along with lead responsibilities such as design and analysis. Certified AWS Cloud Practitioner. Certified Lead System Architect on Pega version 8.3. Certified Pega Decisioning Consultant on Pega version 7.4 Certified Senior System Architect in PEGA PRPC version 7.2 Certified System Architect in PEGA PRPC version 7.1. Good understanding and limited hands-on experience of Pega constellation design system. Completed academy trainings, challenges and achieved Pega s constellation badge. Hands on experience Pega Digital Experience (DX) API implementations. Exposure to Pega 8.X features and advanced capabilities of platform. Implementation experience on Pega Health Care and Pega Customer Service frameworks. Experience in implementing Pega call CTI(Computer Telephony Integration). Hands-on Pega deployments using dev ops and CI CD pipeline. Manage the pipelines and monitor the deployments. 6 years hands on experience on Pega Smart Disputes framework implementation version 7.X. Extensively worked on Chargeback module in Smart Dispute Framework for both VISA and MC. He has a complete understanding of Visa Claims Resolution (VCR) business process in Smart Disputes Issuers. Hands on experience working in Smart Investigate Framework. He participated in the design and development of a Pega Decision System Management and Customer Decision Hub solution. Ability to apply design principles of Decision Strategies, Next-Best-Action, as well as Predictive & Adaptive Analytics. Knowledge of Pega SSO, LDAP, Authentication service, advanced security features in Pega 8.X. Implementation experience in PRPC authorization features with RBAC- Access groups, Access Roles, Access Role to Object, Access Deny, privileges, Access when rules. Hands on experience on PRPC authorization features with ABAC- Access Control Policy, Access Control Policy Conditions. Use read, write, discover, encrypt actions in access control policies. Exposure to class structure designing and implementations. Implemented Integration connectors and services with both SOAP/REST protocol. Integrate content management system JFrog repository with pega to store/retrieve attachments of case. Pega web mash up integration experience with security. Good knowledge of Asynchronous Background processing solutions that meet business service levels and automating process requirements in Pega. Experience in addressing performance issues, node classification, High Availability, Reporting, Inflight case handling in production, mitigate security risks to application. Good understanding of data flows, kafka based stream processing. He has hands-on experience in developing JMeter scripts and use them in Blaze meter to generate Performance reports. Experience in working in Unqork which is a no action code platform tool. Knowledge of Core Java, Web Services, Application server configurations and web technologies including JavaScript, CSS, HTML5, and XML. Experience Summary: Working with Con Edison, United States of America. Education Summary: Completed graduation in Bachelor of Engineering in the discipline Electronics and Communications Engineering in the year 2010. Technical Skills: Operating Systems : Windows XP ,Windows 7, Windows 8 Databases : Oracle11g, MS Access, SQL Server, DB2 Technologies : Pega PRPC, HTML, Web Services. Application Servers : WebLogic 10, Apache Tomcat7.0, JBoss PROJECT #1: Client: Con Edison Project Name: Customer Project and Management System Role: Lead Pega Developer Technologies: Pega REST API, Angular, SQL server Duration: Jan 2024- Till date Project Description: CPMS provides a primary means for energy services team members to better manage the project and process of satisfying service requests from customers, through the various interactions needed with the customers, their contractors, and the operations groups within Con Edison who do the field work. CPMS provides visibility, tracking, routing, proactive notification, correspondence generation, and other functions to improve the level of customer service and responsiveness, while also providing greater efficiency at lower cost and improving employee satisfaction. Roles and Responsibilities: Ownership of NewYork City department of building API implementation. Developed API rules such as data pages, REST integration, JSON data mapping rules, UI rules for electric prerequisite screens. Implemented robust exception handling rules to sustain with any API failures. Drive the display of screens based on appropriate exception codes from NYC DOB API response. Implemented backward compatibility to view electric certificate with both legacy and new NYC API endpoints. Ensured customers can view and download the relevant electric certificates. Generated detailed PDF document with NYC API response and attach to case for user reference. Effective coordination with peers and leads for code reviews, unit testing, defect fixes, code deployments to higher environments. Closely worked with business and stakeholders to set up demos, incorporate their feedback in early stages and align the code delivery with release timelines. End to End new design implementation- Introduced intermediate CPMS API layer to handle file validations, immediate response to Project center with success/failure status. Achieved better CPMS API performance results with the asynchronous processing to invoke Digital Factory API for uploading files. All the system processing is deferred to Queue Processor. Implemented intermediate DB table to hold the incoming requests and maintain respective flags to reprocess them in case of failures. PROJECT #2: Client: Selective Insurance Project Name: Excess and Surplus POC Role: Lead System Architect Technologies: Pega Infinity 24.2, Constellation, React JS, Angular framework Duration: July 2023 Dec 2023 Project Description: This is the POC initiative to make decision on adopting Pega s constellation which is stateless view-based architecture. Constellation architecture includes a new paradigm-changing authoring experience in App Studio, enabling faster time to value and tailored for citizen developers. Constellation has three primary components that has major impact on our POC- the Constellation design system, the Constellation architecture, and the Constellation DX API. We have used constellation DX API endpoints to view, create, and update Pega Cases and Assignments. Roles and Responsibilities: Designed views, created field groups, partial views and configured conditional visibility in constellation views. Embedded data reference objects in views, created primary fields in views Enabled debugging method X-Ray using Pcore.getDebugger().toggleXRay(true); This gives metadata related to views, filegroups and fields. Enabled tracer to trace the events for DX API calls by making DebugPegAPI DSS value to true. Reviewed the data page cache using Pcore.getUtilsDataPageUtils(); command in the console tab of developer tools. Worked on portals and landing pages. Explored DXAPI meta data generated for the UI built. PROJECT #3: Client: Selective Insurance Project Name: Excess & Surplus Role: Lead System Architect Technologies: Pega PRPC 8.6, Insurance Industry Frameworks PBI, PUI, Angular Duration: Aug 2021- Jun 2023 Project Description: E&S property and liability insurance coverage is available to small and mid-sized companies with complex or high-risk exposures in over 1,000 classes of business. Every organization has unique challenges and risks, some of which a standard insurance carrier won t cover, but MUSIC has the experience and knowledge to meet many of those needs with the right coverage on demand. This project extensively used Pega DXAPI features to integrate with Pega application in the back end with Front End being angular application. This application is built on Pega provided Insurance industry solutions PBI (Product Builder for Insurance) and PUI(Pega Underwriting for Insurance). Roles and Responsibilities: The Pega DX API is a set of model-driven API endpoints that enable developers to view, create, and update Pega cases and assignments remotely. The DX API allows developers to build custom front-end experiences for Pega applications without encoding business logic into each & every channel. Implements Dx APIs in selective for specific front end client actions Cases, Assignments, Data APIs with Pega best practices utilizing OOTB features. Continuous hands-on development of sprint stories with pre-approved designs to stay current to pega programming skills. Customization, development, and configuration of coverages for multiple Lines of Businesses using PBI catalog to meet selective business requirements. Lead the engagement efficiently with technical due diligence and supreme coordination with front end application team. Help management make important decisions based on costs and benefits. Determine the economic benefit of a decision with detailed technical metrics, so the business can decide whether it's worth pursuing. Explain the technical solutions with Pros & Cons. Translate business requirements into well-architected solutions that best leverage the Pega platform. Architect and document technical solutions that are aligned with selective business objectives. Demonstrate alternatives, implications, scalability of solutions proposed. Represent Selective Insurance from Pega for any support requests raised with product team Pega Systems. He explains the product issues, works with diverse internal and external contacts and drives them to closure. Provide guidance to Pega application monitoring and performance teams and lead efforts to resolve any Pega-related performance issues. Working as part of a matured agile team to program, integrate solutions of quality, standards, design patterns and meet the sprint deliverables. PROJECT #4: Client: CITI Bank Project Name: STARS application Role: Solutions Architect Technologies: Pega PRPC 7.x, Smart Investigate Framework, Java script Duration: Jun 2020- Sep 2021 Project Description: STARS stands for Service Tracking And Reporting System. CITI customer service representative gets call in from customers to investigate issue on their Payment transfer from one bank to another. STaRS application enables users to track status and investigate any issue occurred during funds transfer from CITI bank to other banks as well as within CITI bank. This application creates cases for requests coming for communication channels like Phone, Email, Swift. This application allows users to update Investigation cases, Service cases and send swift communications to the relevant parties. Users can also process adjustments to settle the funds to other party banks. STaRS also support Swift MX messages format as communication protocol between banks as per ISO 20022 standards. STARS can report the case information to business on demand. Roles and Responsibilities: Lead the Pega technical design, system development and integration from inception through production support by following business process model design, logical data model design, functional system design and best-practice development and configuration management methodologies. Extensively involved in hands-on coding of critical modules of application. Extensive debugging skills in PRPC using tracer, Clipboard, Rules Inspector/Live UI, logs, PDC and AES. Implemented asynchronous processing using load -data page, connect- wait methods. Configured asynchronous processing on connectors, service rest rules. Implemented declarative rules declare expressions, declare on change declare constraints, de-clare triggers, declare index rules. Extensively involved in developing MQ listeners, parsing rules, service package and authentica-tion profile rules. Exhibit thought leadership within the organization, Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements and commits to Customer Success. Translate evolving business vision into systems strategies by driving the architecture, design business applications using Pega PRPC and other Pega frameworks including marketing solutions. Continuously evaluate industry standards, Pega best practices, and latest product versions to support and enhance Pega solutions. Assist delivery leadership in scoping, planning, and estimating technical delivery of the Pega engagement as related to the Digital business. Created unit test cases for every pega rule, used scenario-based testing feature of pega platform effectively to save manual efforts. Troubleshoot and resolve development and production problems. Take a lead in development efforts and solve complex technical issues raised by team. Define technical best practices. PROJECT #5: Client: Blue Shield of California Project Name: Shield Advisor Role: Lead System Architect Technologies: Pega PRPC 8 Duration: Jan 2019- Jun 2020 Project Description: Shield Advisor project ensure customer gets the required service over the phone in least possible time of interaction. Application creates a main interaction case and encapsulates related service cases to fulfil the customer need. Most of the services such as profile updates, third-party authorizations, application status, authorization inquiry, billing and payments, claims inquiry, coordination of benefits, eligibility, case management, and general service request are provided through this single platform. Roles and Responsibilities: Expertise in analysis, design, development and managing Workflows, Class Structure design, da-ta modeling, User Interface (UI), creating various Flow Actions, Activities, Correspondence rules, Security in the PRPC application. Implemented Pega call server-side CTI integration and configured the behavior of the telephony environment. Created declare index rules to optimize aggregate properties, map properties to columns in declare index table and used them in reports. Implemented exception handling by using transition conditions in activities, enhanced OOTB connection problem flow to better address the exception during integration. Extensively used pega provided performance tools such as PLA(PegaRules Log Analyzer), PAL(Performance Analyzer), Performance profiler, DB tracer to diagnose and remediate the performance issues in application. Experience in implementing data pages, data classes and table mapping, data model, data trans-forms and data instances such as DSS. Hands on experience on configuring SLA rules, goal, deadlines, passed deadlines, urgency values, escalation activities. Identify system deficiencies and suggest/implement effective solutions, also Identify reusable code required for our code library and ensure the high-quality creation of the code. Participate in Architectural review sessions, participate in design review sessions, suggest alternative technical solutions to meet client requirements more efficiently, and/or with greater reusability, and/or longer life. Implemented data warehouse for various reporting needs instead of using real-time production database as source for reports. PROJECT #6: Client: JP Morgan Chase Project Name: Disputes Customer Journey Role: Lead Architect Technologies: Pega PRPC 7.4, Java Duration: May 2016- Jan 2019 Project Description: The project is looking to change the way a customer disputes charges on their credit card statement or makes a claim for charges on their debit statement. Today customers must discover the issue themselves, report it and go through a lengthy process that involves multiple calls with chase customer service to resolve the issue. The vision for this project is to chase to be more proactive in protecting the customers money and becoming their trusted advisor who keeps their money safe. The successful criteria for this project is to reduce customer calls, reduce costs to serve and help customers with better experience. Roles and Responsibilities: He played a very key role in establishing stable platforms to bridge communication between garage applications and IDMS applications using Pega PRPC. A key programmer in building straight through processing (STP) workflow that enables system to complete dispute life cycle without human intervention. He is part of the requirement gathering team. He analyzes, understands the business objectives, scope, define implementation plan and communicate with stakeholders. Involved in integration with external systems with SOAP and REST rules. He used Standard and Advanced agents to queue these incoming requests and enrich claim with transaction, customer data in customer journey application. Worked on various activity methods such as Obj, RDB, Connect, Call, Branch, Queue, Async, Apply-data transform, Load- data page, wait etc. Implemented queue processors to process the claims, create cases, assign agents all in background. Worked on job schedulers to send periodic reports to customers on the claim history. Worked on obj- validate, edit-validate, edit-input, RegEx, configure external identifiers on property rule form. Created rule system settings, dynamic system settings to store the environment specific end point URLs used for integration purpose. PROJECT #7: Client: JP Morgan Chase Project Name: Integrated Dispute Management System Role: Pega Senior Programmer Technologies: Pega PRPC 7.4, SQL Duration: Feb 2013 May 2016 Project Description: Dispute management system facilitates rapid and efficient resolution of disputes relating to credit card transactions e.g., a cardholder did not do the transaction, a card transaction is duplicated, there was an incorrect transaction amount etc. Disputes are loaded, tracked, and managed in a paperless environment and communicated between the banks. Roles and Responsibilities: Played a key technical lead role in class structure designing and end to end framework usage. A key programmer in building dispute submission workflow, Inbound response system, Realtime outbound communications to VISA in Pega PRPC. Used data access tab extensively on report definition rule to fetch reports on descendant classes in the hierarchy, to use elastic search as source instead of data base and achieved performance benefits. Used advanced shapes spin off, split join, split for each for parallel processing of workflows. Implemented different refresh strategies on data pages such as reload when, reload if older than ,reload once per interaction. Configured access groups, access roles, access role to objects, privileges and referred these privileges in flow rules, activity rules, flow action rules. Enabled logger level settings to debug for service, connector classes to monitor the incoming and outgoing XML requests. Worked on scheduling reports to send report at specified time or recurring with the real time data available at scheduled time. Extended support to QA, UAT and Performance testing team to ensure test scripts are executed as per schedule. PROJECT #8: Client: Royal Bank of Canada Project Name: Imaging and Document Routing (IDR) Role: Pega Programmer Technologies: Pega PRPC 7.1, Java Duration: May 2010- Jan 2013 Project Description: RBC Insurance has initiated the Insurance Imaging and Document Routing project to address the excessive costs and inefficiencies associated with the handling and routing of physical documents. Incoming Documents received in the mailroom or other sources such as email, fax, etc. will be captured and scanned. All these documents will be stored in RBC s enterprise document repository (Content Manager CM). All documents scanned and stored in the Content Manager will be indexed. Document Index values will be defined through the scanning and manual indexing process. Movement of documents through various business processes. Receipt of a document will trigger specific business processes. Roles and Responsibilities: Developed major flows and was key participant to design and implement new enhancements. Working on front end rules using Portal, Harness, Sections rules, Skin, CSS styles, dynamic layouts, repeating dynamic layouts, column layouts, inline conditions, expressions etc. Involved in coding, debugging, and testing. Extensively worked on field value rules including parametrization to create labels and display names across the application. Created reports using List View, summary view and report definition rules. Used parametrized data pages to update data tables with required status value such as new, in progress, failed, success etc. Keywords: continuous integration continuous deployment quality analyst user interface message queue javascript database information technology golang microsoft mississippi Delaware