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Harika Vemula - Product owner /Business analyst

[email protected]

Location: Austin, Texas, USA

Relocation: yes

Visa: h1b

Resume file: Harika Vemula_1787924480006.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Harika Vemula Email:[email protected] Phone: 17323999405 104 LinkedIn: www.linkedin.com/in/harika-v-69b2ba90 Technical Product Owner and Business Analyst with 7 years of experience delivering AI-enabled enterprise applications across healthcare, retail, and eCommerce domains. Proven track record improving SLA compliance, optimizing operational workflows, and translating complex business needs into Agile-delivered solutions. SAFe-certified with hands-on experience across the full product lifecycle, stakeholder management, and cross-functional delivery. Core Competencies & Technical Skills: Product Ownership & Business Analysis Agile/Scrum/SAFe Requirements Gathering User Stories & Acceptance Criteria Stakeholder Management Cross-Functional Leadership Process Improvement Workflow Automation KPI & Performance Analysis UAT & Release Coordination As-Is / To-Be Process Mapping Enterprise Application Delivery Operational Excellence Risk & Issue Management Data & Analytics: SQL, Data Analysis, ETL Workflows, Tableau, Power BI, KPI Reporting. APIs & Integrations: REST APIs, API Integration, JSON, Swagger, Postman, System Integration. AI & Automation: AI-Enabled Solutions, NLP Chatbots, Workflow Automation, AI-Assisted Service Operations, Prompt Engineering, ChatGPT, Gemini, Claude, GitHub Copilot. Tools & Platforms: Jira, Confluence, Azure DevOps, Docker, AWS (basic), GCP, ServiceNow. Work Experience: Analytics Data Solutions | Austin, TX Technical Product Owner / Business Analyst Lead AI & Analytics | Feb 2025 Present Act as Product Owner delegate and Business Analysis Lead, driving Agile delivery, stakeholder alignment, and cross-functional execution across AI-enabled enterprise applications. Partner with business stakeholders, engineering teams, data scientists, and AI engineers to define product vision, roadmap priorities, and scalable solution requirements aligned with operational and customer experience goals. Own and manage product backlogs, user stories, acceptance criteria, sprint priorities, and release coordination activities to ensure successful delivery of business-critical features and enhancements. Lead Agile ceremonies including sprint planning, backlog refinement, daily standups, and retrospectives to support continuous delivery and improve workflow responsiveness across teams. Translate business needs into functional specifications, process flows, AI/analytics use cases, and technical requirements while supporting API integrations, workflow automation, and scalable enterprise solution delivery. Define data requirements, validation rules, business KPIs, and AI evaluation metrics, using SQL and dashboards to monitor product adoption, feature performance, operational metrics, and business impact. Perform As-Is / To-Be process analysis, mitigate delivery risks, and drive process improvement initiatives that enhance operational efficiency, customer experience, and stakeholder visibility. Texas Health and Human Services | Austin, TX Senior Business Analyst Production & Application Support | July 2023 Feb 2025 Improved stability and customer experience for two mission-critical healthcare applications by resolving 50+ monthly user issues, reducing recurring incidents by 30%, and maintaining 100% SLA compliance. Acted as a liaison between business users, support teams, and engineering to gather requirements, triage issues, and translate business needs into 200+ user stories and acceptance criteria in Agile environments. Managed and prioritized incidents, defects, enhancement requests, and issue escalations, ensuring alignment with business priorities and operational goals. Led UAT, release coordination, and post-release validation for 10+ production enhancements, ensuring successful deployments and minimizing user-facing issues. Redesigned 15+ operational workflows to improve issue resolution efficiency, cross-team collaboration, and overall end-user support experience. Built SQL-based dashboards and KPI reports to monitor system performance, SLA compliance, ticket volumes, and operational metrics, reducing reporting failures by 40%. Collaborated with business, technical, and support stakeholders to improve enterprise application usability, customer-facing workflows, and production support processes. Ensured adherence to healthcare data governance, compliance, and regulatory standards while validating application behavior across multiple environments and integrations. Kohl's | Milwaukee, WI Technical Product Analyst Digital Customer Experience | July 2022 June 2023 Contributed to the development of personalization features and customer-facing digital experiences, supporting product enhancements that increased conversion rates by 15%. Translated business requirements, customer insights, and engagement data into user stories, workflows, and feature enhancements aligned with business and customer experience goals. Analyzed customer behavior, segmentation data, and feature performance using SQL and analytics dashboards, improving targeting accuracy by 20% and enabling data-driven product decisions. Collaborated with product, engineering, and data teams to support personalization workflows, recommendation logic, and scalable customer engagement solutions across digital platforms. Participated in backlog refinement, feature prioritization, and Agile delivery activities, balancing business value, technical feasibility, and customer experience impact. Supported A/B testing and experimentation initiatives by evaluating user engagement, feature adoption, conversion metrics, and operational metrics to optimize digital customer experiences and product performance. Partnered with cross-functional stakeholders to improve customer-facing workflows, issue resolution processes, and overall digital experience effectiveness across enterprise applications. James Avery | Austin, TX Business Systems Analyst eCommerce & Payments | Feb 2022 July 2022 Supported eCommerce payment workflows and backend service integrations, contributing to 99.9% transaction accuracy and reliable customer-facing operations. Collaborated with business, product, and engineering teams to gather requirements, validate payment workflows, and support feature delivery across enterprise applications. Created API documentation, data mappings, integration specifications, and workflow documentation to support seamless system interoperability and operational efficiency. Performed data mapping and validation activities to support payment integrations, analytics workflows, and enterprise data consistency. Analyzed production issues, system logs, and workflow failures to identify root causes and support timely issue resolution across application environments. Designed and implemented an automated image processing workflow that reduced manual effort by 40% and improved operational efficiency. Nuance Communications | Burlington, MA Technical Business Analyst Healthcare Applications | Jul 2021 Dec 2021 Supported mission-critical healthcare applications with a focus on system reliability, operational stability, and seamless customer-facing user experiences during production releases. Managed user stories, defects, incidents, and support tickets in Azure DevOps, improving visibility into issue resolution, risk tracking, and delivery progress across teams. Created and maintained technical documentation, process flows, data mappings, and support artifacts to improve knowledge sharing and accelerate issue resolution. Coordinated release activities, post-deployment validation, and environment readiness checks to ensure stable application performance across development, testing, and production environments. Collaborated with support, engineering, and business stakeholders to communicate release status, operational risks, and issue resolution progress across enterprise applications. Supported production support and operational workflows by monitoring incidents, validating system behavior, and minimizing user impact during deployments and enhancements. Cyient Enterprise Private Limited (Client: Rio Tinto) | Hyderabad, India Business Operations Analyst Operations & Data | Sep 2017 Dec 2019 Developed automated Excel-based reporting solutions using VLOOKUP, Pivot Tables, and VBA, improving operational visibility and saving 10+ hours of manual effort weekly. Analyzed large operational datasets to identify data quality issues, compliance gaps, and process inefficiencies, proactively preventing 50+ client escalations. Maintained 98% SLA compliance and reduced escalations by 35% through root cause analysis, quality audits, and operational process improvements. Led escalation management activities for a 100+ member operations team, ensuring timely issue resolution, process adherence, and service delivery consistency. Handled operational support and workforce service requests through ServiceNow workflows, coordinating travel, accommodation, transportation, SLA tracking, and issue resolution for mining operations teams across distributed locations. Drove workflow and process improvement initiatives that reduced repeat errors by 25% and improved operational data accuracy across business functions. Collaborated with stakeholders to deliver operational reports, insights, and presentations supporting data-driven decision-making and continuous improvement initiatives. Certifications & Professional Development: SAFe Product Owner/Product Manager Certification HP Data Science and Analytics Certification HP AI for Business Professionals Certification Education: Master s in Computer Science from Western Illinois University Dec, 2021 Bachelor of Technology from St.Peter s Engineer College May, 2017 Keywords: artificial intelligence business intelligence hewlett packard Massachusetts Texas Wisconsin