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Harika vemula - Product owner and business analyet

[email protected]

Location: Austin, Texas, USA

Relocation: YES

Visa: H1B

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Harika Vemula Email: [email protected] Phone: +1 (469) 985-5344 LinkedIn: www.linkedin.com/in/harika-v-69b2ba90 ________________________________________ Technical Product Owner and Business Analyst with 8+ years of experience delivering AI-enabled enterprise applications across healthcare, retail, and eCommerce domains. Proven track record improving SLA compliance, optimizing operational workflows, and translating complex business needs into Agile-delivered solutions. SAFe-certified with hands-on experience across the full product lifecycle, stakeholder management, and cross-functional delivery. Core Competencies & Technical Skills: Product Ownership & Business Process Analysis Agile/Scrum/SAFe Requirements Gathering User Stories & Acceptance Criteria Stakeholder Management Cross-Functional Leadership Process Improvement Use Case Documentation KPI & Performance Analysis UAT & Release Coordination As-Is / To-Be Process Mapping Enterprise Application Delivery Operational Excellence Risk & Issue Management Data & Analytics: SQL, Data Analysis, ETL Workflows, Tableau, Power BI, KPI Reporting. APIs & Integrations: REST APIs, API Integration, JSON, Swagger, Postman, System Integration. AI & Automation: AI-Enabled Solutions, NLP Chatbots, Workflow Automation, AI-Assisted Service Operations, Prompt Engineering, ChatGPT, Gemini, Claude, GitHub Copilot. Tools & Platforms: Jira, Confluence, Azure DevOps, Docker, AWS (basic), GCP, ServiceNow. Work Experience: Analytics Data Solutions (PSquare Technologies LLC) | Austin, TX Technical Product Owner / Senior Business Analyst AI & Analytics | Feb 2025 Present Supported AI-enabled enterprise application initiatives by collaborating with business stakeholders, engineers, and data scientists to define requirements, prioritize features, and deliver scalable technical solutions. Partner with business stakeholders, engineering teams, data scientists, and AI engineers to define product vision, roadmap priorities, and scalable solution requirements aligned with operational and customer experience goals. Managed product backlogs, themes, epics, user stories, acceptance criteria, sprint planning, and release coordination while facilitating stakeholder workshops to translate business requirements into actionable development deliverables. Applied Agile and Scrum methodologies by leading sprint planning, backlog refinement, daily stand-ups, retrospectives, and release planning, ensuring successful delivery of business and technical solutions. Utilized Generative AI tools to analyze operational datasets, identify workflow inefficiencies, generate reporting insights, and accelerate documentation, backlog refinement, and stakeholder communications. Translate business needs into functional specifications, process flows, AI/analytics use cases, and technical requirements while supporting API integrations, workflow automation, and scalable enterprise solution delivery. Define data requirements, validation rules, business KPIs, and AI evaluation metrics, using SQL and dashboards to monitor product adoption, feature performance, operational metrics, and business impact. Created use case documentation, workflow diagrams, and business process documentation to support development and testing. Perform As-Is / To-Be process analysis, mitigate delivery risks, and drive process improvement initiatives that enhance operational efficiency, customer experience, and stakeholder visibility. Texas Health and Human Services | Austin, TX Senior Business Analyst Production & Application Support | July 2023 Feb 2025 Improved stability and customer experience for two mission-critical healthcare applications by resolving 50+ monthly user issues, reducing recurring incidents by 30%, and maintaining 100% SLA compliance. Facilitated stakeholder meetings, requirements workshops, and discovery sessions to define business needs and translate them into user stories and acceptance criteria. Managed and prioritized incidents, defects, enhancement requests, and issue escalations, ensuring alignment with business priorities and operational goals. Led UAT, release coordination, and post-release validation for 10+ production enhancements, ensuring successful deployments and minimizing user-facing issues. Redesigned 15+ operational workflows to improve issue resolution efficiency, cross-team collaboration, and overall end-user support experience. Supported batch and real-time application workflows, SQL-based reporting, KPI dashboards, and production monitoring. Collaborated with business, technical, and support stakeholders to improve enterprise application usability, customer-facing workflows, and production support processes. Ensured adherence to healthcare data governance, compliance, and regulatory standards while validating application behavior across multiple environments and integrations. Kohl's | Milwaukee, WI Technical Product Analyst Digital Customer Experience | July 2022 June 2023 Supported enhancements for retail eCommerce, mobile, and customer-facing digital platforms, contributing to personalization features and digital experience improvements that increased conversion rates by 15%. Supported content publishing and website content management workflows, partnering with content, product, and engineering teams to deliver consistent customer experiences across digital commerce platforms. Gathered and analyzed business requirements, customer insights, and website engagement data to create user stories, BRDs, FRDs, acceptance criteria, and process workflows aligned with digital commerce objectives. Analyzed customer behavior, segmentation data, website performance, and feature adoption metrics using SQL and analytics dashboards, improving targeting accuracy by 20% and enabling data-driven product decisions. Collaborated with product, UX/UI, engineering, content, and business teams to support digital commerce workflows, customer journeys, personalization initiatives, and scalable platform enhancements. Supported platform standardization initiatives by aligning shared digital capabilities, reusable workflows, and customer experience requirements across multiple business stakeholders. Participated in backlog refinement, sprint planning, feature prioritization, and Agile/Scrum ceremonies, ensuring alignment between business goals, customer experience requirements, and technical delivery. Coordinated with stakeholders to define project scope, priorities, deliverables, and business requirements, ensuring alignment with organizational objectives and successful Agile delivery. James Avery | Austin, TX Senior Business Systems Analyst eCommerce & Payments | Feb 2022 July 2022 Supported eCommerce platform initiatives and digital customer experience enhancements, ensuring reliable payment workflows, website functionality, and customer-facing operations with 99.9% transaction accuracy. Collaborated with business stakeholders, product owners, UX/UI teams, and engineering teams to gather requirements and translate business needs into user stories, functional requirements, process flows, and acceptance criteria. Created and maintained BRDs, workflow documentation, API specifications, and integration requirements to support seamless interactions between eCommerce platforms, payment systems, and backend services. Analyzed customer transactions, website workflows, and operational data to identify process improvement opportunities and support data-driven product decisions. Partnered with cross-functional teams to support digital product enhancements, customer journey improvements, and feature delivery across enterprise eCommerce applications. Supported platform modernization efforts by documenting reusable business capabilities, workflow dependencies, and integration requirements to improve scalability and consistency across digital experiences. Participated in backlog refinement, sprint planning, UAT validation, and Agile/Scrum ceremonies, ensuring alignment between business objectives, customer experience goals, and technical implementation. Investigated production issues, transaction failures, and workflow bottlenecks, collaborating with technical teams to improve application performance and customer experience. Designed and implemented an automated digital asset processing workflow that reduced manual effort by 40%, improving operational efficiency and supporting scalable content management processes. Nuance Communications | Burlington, MA Technical Business Analyst Healthcare Applications | May 2021 Dec 2021 Supported mission-critical healthcare applications with a focus on system reliability, operational stability, and seamless customer-facing user experiences during production releases. Managed user stories, defects, incidents, and support tickets in Azure DevOps, improving visibility into issue resolution, risk tracking, and delivery progress across teams. Created and maintained technical documentation, process flows, data mappings, and support artifacts to improve knowledge sharing and accelerate issue resolution. Coordinated release activities, post-deployment validation, and environment readiness checks to ensure stable application performance across development, testing, and production environments. Collaborated with support, engineering, and business stakeholders to communicate release status, operational risks, and issue resolution progress across enterprise applications. Supported production support and operational workflows by monitoring incidents, validating system behavior, and minimizing user impact during deployments and enhancements. Cyient Enterprise Private Limited (Client: Rio Tinto) | Hyderabad, India Business Operations Analyst Operations & Data | Jul 2016 Dec 2019 Developed automated Excel-based reporting solutions using VLOOKUP, Pivot Tables, and VBA, improving operational visibility and saving 10+ hours of manual effort weekly. Analyzed large operational datasets to identify data quality issues, compliance gaps, and process inefficiencies, proactively preventing 50+ client escalations. Collaborated with the telecom operations team to gather and validate business requirements for emergency employee schedule changes, ensuring timely implementation and stakeholder alignment. Maintained 98% SLA compliance and reduced escalations by 35% through root cause analysis, quality audits, and operational process improvements. Led escalation management activities for a 100+ member operations team, ensuring timely issue resolution, process adherence, and service delivery consistency. Handled operational support and workforce service requests through ServiceNow workflows, coordinating travel, accommodation, transportation, SLA tracking, and issue resolution for mining operations teams across distributed locations. Drove workflow and process improvement initiatives that reduced repeat errors by 25% and improved operational data accuracy across business functions. Collaborated with stakeholders to deliver operational reports, insights, and presentations supporting data-driven decision-making and continuous improvement initiatives. Certifications & Professional Development: SAFe Product Owner/Product Manager Certification Education: Master s in Computer Science from Western Illinois University Dec, 2021 Keywords: artificial intelligence user interface user experience business intelligence Massachusetts Texas Wisconsin