Home

Rishita Edara - Salesforce Developer

[email protected]

Location: Knox City, Texas, USA

Relocation: no

Visa: H4EAD

Resume file: Salesforce Resume - Dev (1)_1792602493759.docx Please check the file(s) for viruses. Files are checked manually and then made available for download.

Rishita Edara +1 3466-085-094 [email protected] https://www.linkedin.com/in/r-edara-9512b8246/ ProfessionalSummary: Having 10+ yearsofexperienceinSalesforce.comCRMplatformwithproficiencyasaSalesforceAdministratorandDeveloper. ExperienceinSFDCConfigurations/Customizations-UserInterface,PageLayouts,Tabs,Customfields,Customobjects,ValidationRulesetc. ExperienceinAdministration,Configuration,Implementation,TestingandsupportwithSalesforceplatform. Experienceinthecompletelifecycleofprojectdevelopment(SDLC)includingSystemAnalysis,Design,Development,TestingandDeployment. Good understanding of cloud computing services, such as SAAS, PAAS and IAAS which involves working with configuration, customization, integration, deployment, communities and classic to lightning migration. Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications. Expertise in SFDC Development using Lightning Application, Good knowledge in designing of custom objects, custom fields, custom page layouts on Salesforce sales and service and community cloud and clear blockers. Fields and email generation using Lightning web Components by Excellent debugging, performance optimization, unit testing, and integration testing skills with Postman. ProficiencyinSFDCAdministrativetaskslikecreatingProfiles,Roles,Users,PageLayouts,Approvals,Workflows,Actions,Tasks,Events,Reports,andDashboards. ExperienceinSFDCDevelopmentinimplementingApexclasses,Triggers,SOQLandSOSL. PerformedValidationRules,Workflows,e-mailservicesandapprovalprocessesusingcustomizationandApex. Extensiveexperienceindesigning,creating,andmaintainingSalesforce.comWorkflowRules,Approvals,EmailTemplates. Workedonthedesigningofcustomobjects,customfields,role-basedpagelayouts,customTabs,Customreports,reportfolders,reportextractionstovariousformats,Snapshots,andDashboards. ExperienceinSalesforceconfigurations. Extensiveexperienceinlead,casemanagement,web-to-lead,Web-tocase,Email-to-case. ExperienceinworkingwithSalesforce.comsandboxandproductionenvironments. Excellentanalytical,troubleshooting,communication,andinterpersonalskills. GoodunderstandingofSalesforce.comGovernorLimitswithanabilitytooptimizecodestoacknowledgethoselimits. Good understanding of licensing and administered, enhanced, and maintained over 2500+ salesforce licenses. Excellentanalytical,de-buggingskillsanddocumentationskills. Teamplayerwithgoodinterpersonalskills,strongunderstandingoffundamentalbusinessprocesses,excellentCommunicationandProblem-solvingskills. TechnicalSkill Expertise: Salesforce Technologies Apex, Visual Force Pages, SOQL, SOSL, API, Dashboards, Reports, Data Loader, Controllers, Triggers, Custom Objects, Salesforce Chatter, Workflow & Approvals. Lightning Technologies Lightning Design System, Lightning App Builder, Lightning Component Framework, Lightning customizations, Lightning CSS Framework, Lightning Components Events, Aura Framework, Lightning Out, BULK API, Metadata API, REST API, SOAP API, JSON. Salesforce Tools Eclipse, Force.com, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform (Sandbox & Production), Workbench, web-services (SOAP, REST), AutoRabit, GIT, SVN, GitHub, Source Tree, Mavensmate, ANT Migration Tool, Pivotal Tracker. Methodologies: Agile, SCRUM Languages Apex, Java/J2EE, C, C++, PL/SQL, JavaScript, HTML, CSS, JQuery Databases MySQL, Oracle Tools Eclipse, IntelliJ Java IDE, Notepad, MS Office, AutoRabit CI/CD, GIT, SVN, GitHub, Pivotal Tracker. Operating Systems Windows XP Pro/ Vista, Windows 2007, Mac OS Certifications: Salesforce Certified Administrator Salesforce Certified Platform App Builder Salesforce Certified Platform Developer I Salesforce Certified Business Analyst Salesforce Certified Agentforce Specialist https://trailhead.salesforce.com/credentials/verification : Name - Rishita Edara ProfessionalExperience: Client: Salesforce Sep 2025 - Till Date Implementation Partner: Capgemini Role: Salesforce Administrator/Developer Project Title: Experience Cloud Description: Engaged as a Salesforce Administrator/Developer at Salesforce through Capgemini as the implementation partner, focused on designing and delivering scalable Experience Cloud solutions.Responsible for building and maintaining digital experiences, community portals, and self-service platforms that enhance customer and partner engagement.Collaborated with cross-functional stakeholders to translate business requirements into robust Salesforce configurations and custom solutions. Responsibilities: Designed and configured Salesforce Experience Cloud (Community Cloud) portals for customer, partner, and employee self-service use cases, including custom branding, navigation menus, and page layouts using Experience Builder. Developed and deployed custom Lightning Web Components (LWC) and Aura components to extend Experience Cloud functionality, enabling dynamic and personalized community experiences for 5,000+ active portal users. Implemented robust security and sharing models for Experience Cloud, configuring guest user profiles, sharing sets, sharing rules, and permission sets to ensure data accessibility aligned with community member roles. Developed Apex triggers, batch Apex classes, and scheduled jobs to automate business processes within the Experience Cloud ecosystem, ensuring governor limit compliance and optimal system performance. Integrated Salesforce Experience Cloud with third-party systems via REST and SOAP APIs, leveraging MuleSoft middleware to synchronize data between community portals and external platforms in real time. Configured and managed Knowledge Base articles, case deflection strategies, and Einstein Search within Experience Cloud to improve self-service resolution rates and reduce support ticket volume by approximately 25%. Built and maintained community-specific dashboards and reports for portal managers and business stakeholders, providing real-time visibility into engagement metrics, case trends, and community adoption KPIs. Collaborated with Capgemini delivery teams and Salesforce stakeholders in Agile/Scrum ceremonies, managing sprint tasks, backlog grooming, and UAT cycles using JIRA to ensure on-time, quality delivery. Performed sandbox-to-production deployments using change sets and Salesforce DX, maintaining environment integrity and coordinating release schedules across development, QA, and production instances. Leveraged Agentforce and AI-driven capabilities within Salesforce to enhance portal experiences, enabling intelligent case routing, personalized content recommendations, and automated member onboarding workflows. Company: Outreach Corporation Jan 2024- Till Date Role:SalesforceAdministrator/Developer ProjectTitle:Service Cloud/ Experience cloud Description: Outreachgives sales leaders a complete picture of the entire sales cycle so they can increase deal velocity, pipeline conversion, and rep productivity. At the same time, sellers have all the capabilities and insights they need to build pipeline, run meetings, navigate buying committees, and manage deals to close. Responsibilities: Developed Apex triggers with bulk safe for both standard and custom objects. Worked on security models, developed apex-based sharing rules to meet security requirements. Developed various batch apex classes to merge duplicate accounts/contacts. Streamlined the integration and merge process in Salesforce. Ensured the integrity of data by building custom code to merge data. Developed dynamic salesforce.com visual force pages using Java script and jQuery. Involved in troubleshooting and resolved issues related to integration. Developed Apex classes with REST calls to connect to web services. Enhanced several SOQL queries to decrease the execution time and avoid governor limits. Developed custom Visual force pages and apex controller classes for various functional needs in the organization. Written test classes for unit testing. Involved in Case Management configurations like email to Case, Workflows, Validation Rules, process Builders, Case assignment rules, Live Chat, Knowledge Base and Process Builders. Worked on email to case services, implemented custom development to meet user requirements. Chatter, Email integration features for Sales Cloud. Developed and deployed workflows and approval processes for custom objects as per the business requirements. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages. Involved in Salesforce.com application setup activities and customized the applications to match the functional needs of the organization. Experience in acting as a liaison between offshore team and the Business performing meeting facilitation, work plan creation, task management. Involved in requirement gathering for setting up Salesforce service cloud. Built various agent-specific and management-specific reports and dashboards to track and provide key leading and lagging indicators for same day resolution and average queue times of cases. Created Custom Dashboards for community managers and Sales team s home page and gave accessibility to dashboards for authorized people. Developed case escalation rules to ensure cases were resolved in a timely manner. Used change sets to deploy metadata from sandbox to production environment. Worked on Salesforce Lightning Components for building customized components replacing existing ones; embedded Lightning Components in Visualforce pages using the Lightning Out feature via event-driven programming; modified Visualforce pages to be supported in Lightning Experience. Developed SOAP and REST web service classes to enable integration between Salesforce and external systems; responsible for setting up end-to-end web service integrations and troubleshooting API connectivity issues using REST API, SOAP API, BULK API and Metadata API. Involved in rewriting existing Apex Triggers using a trigger framework to have more control on execution sequence and to reduce the total number of SOQL queries, ensuring compliance with Salesforce Governor Limits. Designed and implemented Continuous Integration and Continuous Deployment (CI/CD) process using SVN, GIT and AutoRabit CI-CD Tool; worked as Release Manager handling weekly support deployments and monthly project release deployments with hands-on experience on creation and maintenance of Sandboxes. Used GitHub for version control and Source Tree for branch management and check-ins; involved in updating documentation, peer code reviews, attending daily Scrum stand-ups, and used Pivotal Tracker for user story creation, sizing and tracking. Company: Electoral Commission NSW July 2021- Apr 2023 Role: Senior Salesforce Administrator/Business Analyst ProjectTitle:Service Cloud/ Experience cloud Description: Worked as a Salesforce administrator plus business analyst by undertaking several responsibilities like data analysis and by contributing to the design and development of solutions to support a wide range of government election digital programs and initiatives. I monitor and report on the delivery of projects to assist the team in ensuring milestones and deliverables are met on time, within budget and to agreed quality standards. I also undertake a range of project or program support responsibilities to meet business objective needs and outcomes. I take lunch and learn sessions as well as help several team members to prepare the presentations and to deliver the Lunch and learn sessions in a friendly way. Utilize discipline related knowledge to provide informed customer service, advice and digital solutions to internal and external stakeholders, referring more complex matters to senior team members. I support a range of digital projects, policies, and program initiatives in diverse environments to acquire an understanding of operational policy, regulatory and governance facets and gain a holistic view of work in NSW government. I work collaboratively within and across public sector agencies and actively support others to achieve agency business objectives. Responsibilities: Interacted with various business team members to gather the requirements and documented the requirements on Sales and service Clouds. Created Custom Objects and fields for transactional and contractual information. Designed and deployed Custom tabs, validation rules and Auto-Response Rules for automating business logic. Acted as a liaison between Business Area Subject Matter Experts (SMEs) & development team throughout all phases of SDLC. Gathered requirements through workshops and Lunch and Learn sessions. Developed documents like BRD, FRD, Data specification document, technical specification documents, file transfer document, Data mapping document etc. Developed Use case diagrams, activity diagrams and system design diagrams. Logged the defects in Clear Quest tool, assigned the right severity level and managed the defects through it. Created workflow rules and defined related tasks, email alerts, and field updates. Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation, and formula fields to the custom objects. Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages. Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic. Collaborating with other workstream technical leads to develop integrated solutions and resolve dependencies. Worked with the user group for requirement gathering throughout the planning. Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles. Used SOQL & SOSL for data manipulation needs of the application using platform database objects and PostgreSQL. Performed GAP Analysis to make sure that all requirements were covered by test cases. Created Test Conditions from business requirement document and functional requirement document. Developed Test Cases to test the functionality of the system based on the test conditions. Creating and executing test Plans, Test cases, Test cycles with in JIRA Prepared and submitted weekly test status reports to QA Lead. Creation of project management plans to manage timely delivery using MS project Used field level security along with page layouts to manage access to certain fields. Created custom Dashboards for manager s home page and gave accessibility to dashboards for authorized people. Involved in Unit Testing, for the customizations and development. Developed & Design Sales and service clouds on multiple apps in salesforce using Lightning Application, Apex Language, Visual Force Pages, Classes, LWC components on force.com platform. Designed and integrated Salesforce.com with other applications via real-time, batch, sync/async with consumer application and alloy results data with MuleSoft integration as middle wear in between Q2 messages and prima on LWC components. Integrated and migrated from old standard approval logic to advanced approvals by using Restful API and updated custom apex logic along with the customer and financial accounts data on Bask bank on existing LWC components on web service calls. Used different Salesforce deployment methodologies including Changesets, Force.com Plug-in environment, Ant Migration tool kit, and click deploy in sales, and service. Used jQuery, JavaScript to achieve functionality not available out of box features, used the postman to provide the integration URLs or data sync issues through MuleSoft. Debugged the data thoroughly by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production. Company:Revenue NSW Jan 2020- Jun 2021 Role:SalesforceAdministrator/Team Lead ProjectTitle:Service Cloud/ Experience cloud Description: Utilize discipline related knowledge to provide informed customer service, advice and digital solutions to internal and external stakeholders, referring more complex matters to senior team members. I monitor and report on the delivery of projects to assist the team in ensuring milestones and deliverables are met on time, within budget and to agreed quality standards. I also undertake a range of project or program support responsibilities to meet business objective needs and outcomes. I support a range of digital projects, policies and program initiatives in diverse environments to acquire an understanding of operational policy, regulatory and governance facets and gain a holistic view of work in NSW government. I work collaboratively within and across public sector agencies and actively support others to achieve agency business objectives. Responsibilities: Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance. Identify, Resolve, Close and maintain Incident Management based on Service Now ticketing. Developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application. Proactively monitor the Salesforce alerts and inform the clients and provide support during scheduled outage times. Generate Extensive Reports and Dashboards for various user profiles based on business requirements. Administered, configured, maintained Salesforce.com application user profiles, roles, assigning permissions, generating security tokens, validation Rule, upgrade installation. Designed Custom Objects, Entity-Relationship data model, validation rules on the objects and tabs. Created Validation Rules, workflow rules and defined Outbound Messages, time triggered tasks, email alerts, filed updates to implement business logic. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects. Worked with various salesforce.com objects like Accounts, Contacts, Leads, Cases, Solutions, Reports, and Dashboards. Administered, maintained several salesforce licenses for users. Maintain the schedule batch jobs and assist with fixing the job failures. Experienced in security and sharing model, Roles, profiles, public groups, Permission sets, Sharing Rules. Experience in deployment using change sets. Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization. Involved in Data migration using Data loader, import wizard and workbench. Created and used Email templates in HTML. Used the sandbox for testing and migrated the code to the deployment instance after testing. Interacted with the Salesforce.com premium tech support team on a regular basis. Client: Laminex Australia Jan 2019 - Dec 2019 Role: Junior Salesforce Administrator/Developer Description: SalesManagementisanapplicationformakingthesalesprocesssimpler.Itincludesthefunctionalitiesformanagingcontacts,trackingdeals,andforclearingtediousadministrativetasks.Itprovidesseveralbenefitslikecentralizedcustomerdata,minimizedadmintasks,andprioritizingleads.Youwillgetautomatedworkflow,detailedcustomerhistory,andimprovedforecasting,analytics,&reports.Salespipelinemanagementsoftwarewillimprovebusinessprocesses. Responsibilities: DevelopedanddeployedApexClasses,ControllerClassesandApexTriggers,packagesforvariousfunctionalneedsintheapplication. DevelopedvariousCustomObjects,Tabs,ComponentsandVisualforcePagesandControllers. PerformeddetailedanalysisofbusinessandtechnicalrequirementsanddevelopedtheApexclassesusingotherPlatformbasedtechnologieslikeVisualforce,Force.comIDE. Developedanddeployedprocessbuilderandflowsasperthebusinessneed. Administered,configured,maintainedSalesforce.comapplicationuserprofiles,roles,assigningPermissions,generatingsecuritytokens,validationRule,upgradeinstallation. DesignedCustomObjects,Entity-Relationshipdatamodel,validationrulesontheobjectsandtabs. CreatedValidationRules,workflowrulesanddefinedOutboundMessages,timetriggeredtasks,emailalerts,filedupdatestoimplementbusinesslogic. Definedlookupandmaster-detailrelationshipsontheobjectsandcreatedjunctionobjectstoestablishconnectivityamongobjects. Workedwithvarioussalesforce.comobjectslikeAccounts,Contacts,Leads,Cases,Solutions,Reports,andDashboards. Administered, maintained, and enhanced Salesforce implementation for 2500+ salesforce licenses. Providedcustomreportsanddashboardsbasedonclientrequirement. Experiencedinsecurityandsharingmodel,Roles,profiles,publicgroups,Permissionsets,SharingRules. ExperienceindeploymentusingchangesetsandAnttoll. InvolvedinSalesforce.comapplicationsetupactivitiesandcustomizedtheappstomatchthefunctionalneedsoftheorganization. InvolvedinDatamigrationusingDataloaderandimportwizard. CreatedandusedEmailtemplatesinHTML. Usedthesandboxfortestingandmigratedthecodetothedeploymentinstanceaftertesting. InteractedwiththeSalesforce.compremiumtechsupportteamonaregularbasis. Company:OriginEnergy Sep 2017 - Jan2019 Role:JuniorSalesforceAdministrator ProjectTitle:Level1&2Support Responsibilities: Workedwithusergroupsonrequirementgathering,planningandimplementation. Administeredincidentresponseandbreak-fixes. Designedanddocumentedrelevantsystemcodeandconfigurations. Developedonworkflowsandtriggers. Interactedwithcustomers,operationalmanagerstoidentifyissuesandworkedonareasofpotentialimprovement. Experiencedinsecurityandsharingmodel,Roles,Profiles,publicgroups,Permissionsets,SharingRules. Createdcustomreportsanddashboardsasperbusinessneeds. Supportedbusinessneedsprovidingtechnicaldesigndocumentation. CreatednewUserAccountsandassignedProfilesaspertheirrolehierarchy. CustomizedPagelayoutsforStandard/CustomobjectsandassignedRecordTypes. CreatedDataValidationrulesandFormulasasperbusinessrequirement. CreatedWorkflowRulestoautomateTasks,EmailAlerts,FieldUpdates,time-dependentactionsandOutboundAPIMessages. Designed,anddevelopedApexClasses,ControllerClasses,extensionsandApexTriggersforvariousfunctionalneedsintheapplication. Createdprocessbuildersandflowsbasedonbusinessrequirements. DesignedanddevelopedLightningpagesbasedonthebusinessrequirements. CreatedandusedEmailtemplatesinHTMLandtext. UsedSOQLwithconsiderationtoGovernorLimitsfordatamanipulationneedsoftheapplicationusingplatformdatabaseobjects. ResponsibleforalltheactivitiesrelatedtoconfiguringDataLoader,uploadingdatainCSVfilesintosalesforce.com,checkingforthecorrectnessofthedata. WorkedwithSalesforce.comteamtomakeapplicationcertified. Usedthesandboxfortestingandmigratedthecodetothedeploymentinstanceaftertesting. Followedandimplementedagilemethodology. TasksandDefectsarecreatedandtrackedwithdefecttrackingtoolJira. InteractedwithvariousbusinessusergroupsforgatheringtherequirementsforSalesforceimplementationanddocumentedtheBusinessandSoftwareRequirements. Client: Advansoft International Pvt Ltd, Hyderabad, INDIA Feb 2012 - Dec 2014 Role: Salesforce Administrator/ Developer Responsibilities: Proficient in using market products for automation, consumer engagement and marketing management Coordinated of-shore team of 8 members Developed many requirements using metadata and change set. Developed Apex Classes, Apex triggers, Batch apex classes, Scheduled apex classes to define more automation process. Developed many applications using service max to automate operational planning. Developed complex formulas to calculate response times and show flags reminding customer service reps to respond to customer queries in due time. Worked on developing customer portal for Developed an Application for portal users Prepared reports and dashboards and analytical snapshots for executive levels as well as manager levels Worked with Setup Audit Trail to gather information about client usage and then Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into Salesforce.com instance using Data Loader. Hands on experience on service max for customer service and scheduling Created custom VisualForce page as well as few extensions to standard page, Apex classes and test methods in accordance to the requirements that the standard page would not suffice. Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance to the approval matrix. Develops in Visualforce, Apex, Java and other technologies to build customized solutions that support business requirements and drive key business decisions. Proficient in SalesForce.com configuration, Force.com Security, VisualForce, SOQL, Apex, JavaScript, Web Services API, Chatter. Written apex REST web service classes for inbound calls to Salesforce. Designed and modified Approval processes and created Approval steps which used email alerts and field updates. EducationalBackground: MasterofScience-Toowoomba,QLD, Australia BachelorofTechnology- JNTUK,AP,India Keywords: cprogramm cplusplus continuous integration continuous deployment quality analyst artificial intelligence rlang information technology microsoft mississippi procedural language Delaware